Cedar Hill, United States
1050 Kck Way
$$$
+1 9722931155
N/A
DO NOT I REPEAT DO NOT visit this location. I came in today 2/8/21 in the morning and the black guy working there was horrible to me. I told him I would be back and needed to get something and jumped in my car and drove off as fast as I could. Sir you definitely are in the wrong field. You need to be working somewhere you don’t interact with people.
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I was told on every form what time to pick up my equipment. On none of those forms was I told what time to return it, just the day to return it. I returned it a couple of hours \late\ even though they never gave me a time, and they charged me for an entire day, plus insurance. Bad business.
I am writing to file a complaint and to see if there is anything that we can do. I had an appointment setup this morning to have a brake controller installed on my SUV. The appointment time was at 10:15 AM. This was at the location in Cedar Hill Texas. The address is 1050 Kck Way, Cedar Hill, TX 75104. My wife brought the car on time and was told that they were not expecting her. They then were able to find the reservation but said it would take another 45 minutes for them to start working on it. She was frustrated but went to another store to run an errand and came back at 11:00. The mechanic said that he was very busy. She went into the inside store to inquire if there is any update and they told her there was nothing they could do, and that my wife could try to find one of the mechanics and check with them. I really do not understand that request. Why is it her responsibility to talk to them. We are leaving today to go out of town and are not able to get the work done. I tried to call the store, it just rang, and then I was connected to the regional office. They texted the GM for me to receive a call back, but I still have not received one. This whole situation
Employees are cordial enough but I was put off by the fact only one out of five was wearing a mask, they have a notice on the door to wear masks. I don't like wearing a mask but do so out of respect for others. I'm mad at myself for not saying anything to them and going somewhere else but what are you going to do. When I came back to drop off the trailer I rented I was told they had used the wrong trailer number on the paper work but the girl that helped me texted the next shift of her mistake. It would have created problems if I had an accident...
Craig, Caden, and Emilio are awesome employee's, Great service, informative, and kind. Thanks
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