Cedar Park, United States
1201 Arrow Point Dr
N/A
+15125496626
Very nice family oriented staff. They’re always so welcoming. From the second I walk in the front doors, I have Allison greeting me with a smile. I never have any problems when needing assistance with anything, staff is always ready to lend a helping hand. This is a great facility always so well maintained and the residents are always smiling and well taken care of.
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This used to be a locally owned First Class Facility for loved ones with Alzheimer's. Staff was caring, professional and compassionate. Now it is owned/managed by a corporate entity called Civitas who's main concern is profit. In the three years my mother was there they missed giving her medications (and lied about it), failed to produce documentation of same, had staff members who complained about her incontinence, had carpet stained with feces, lost a brace Rx for fractured wrist, sent her to the wrong hospital, etc. They cheap out on EVERYTHING. Look up when you are in the Common's/Dining area and see that paint is on the smoke alarms, light fixtures, wood trim and just about everywhere else. I realize this type of business has turnover, but theirs doesn't just change - it goes downhill with each new hire. The Executive Director, in the rare times he is present, has the bedside manner of Nurse Ratched. He is arrogant, officious and condescending. And it seems they have no longer have a maintenance person. When we brought our mother here, the first thing we did was the smell test. A. Now every time we are there, her room reeks of urine and feces. Didn't get the care my mother deserved, especially considering the cost. On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and management of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.
Harmony Point Memory Care has been a wonderful place for my dad!! He was devastated after my mom died, but the caring staff brought him out of his shell and gave him a new lease on life. The activities director, Becky, has been such an encouragement to him. She always goes above and beyond to provide the residents with multiple fun activities every day. Becky makes each one of them feel seen and respected. I can’t imagine dad living anywhere else!!
My father currently resides at Harmony Point MC. The facility is on the small size, which enables the director, office staff and care-givers the opportunity to get to know each of the residents and their families quite well. Questions and concerns I have regarding my father's declining memory and physical challenges are promptly addressed. The staff are kind, patient and attentive. Socially, physically and intellectually stimulating activites are provided numerous times per day. My father has developed a number of close friendships with staff and other residents and seems to be very happy in the care of Harmony Point MC. It is like he is being cared for by family.
Very positive experience with exceptional care. Attentive to needs and informative to family . My parents have improved with the care and personal relationships with staff that is shown. Becky Estes , the activity director , has gone above and beyond keeping me in touch with my folks through this COVID experience.. She is so cheerful , attentive , personal, and communicative.. she takes the extra step in attention and love. Tammy , the asst activity director, has been so helpful, especially with my mother. Jennie and the nursing staff have given such personal attention to cleanliness and health issues that I always feel informed. I feel I can call anytime and always feel welcomed. Sandee is the welcoming face when you enter or call and Has the willingness to help anytime for anything. Nate has done an exceptional job keeping my folks safe as all the others and works diligently to see all are cared for especially during these challenging times. It is hard leaving my folks to someone else’s care, but i am convinced I made the right choice. I owe the entire staff a hearty “Thank You!” Cindy Mott
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