Cedar Rapids, United States
910 2nd Ave SW
N/A
+1 3193735555
Very unprofessional, rude, nasty, borderline abusive. I wouldn't recommend them to transport a dog let alone one of my loved ones. Disgusting! The gentleman working overnights needs to be terminated immediately!
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Steve was an excellent driver. He was courteous, polite and careful in loading and unloading the wheelchair.
I had a patient in for a hearing appointment. I had to try and call their phone number to come in and pick up the patient 11 times. Every time there was no answer. When I did get a representative they were rude and said that I had just tried to call 10 times and they were trying to get back to 3 voicemails. It is easy to give good customer service and this was handled very poorly. I would not recommend. There are lots of other transport services out there that can help provide better service with a better attitude for their clients.
We transported our 93 year old mother from the senior living center to a family graduation party on the weekend. The normal prices are 55 round trip. But the transport never disclosed to us or the home (who set it up for us) the the weekend rate was 90rt plus because we sent her back at 4:30 instead of 4 it was considered after hours. 125 for a 3 hour family gathering. When I called to ask why it was not disclosed they were less than helpful and just kept putting the blame on the home. \They didn't ask\. It is common practice everywhere to disclose extra charges. I asked if it was posted on their website... nope. Price sheet?? They don't give that out unless asked. Hhhmmmm look elsewhere folks.
This company needs to be investigated by the BBB for reckless and very dangerous drivers. Had one run a red light beside me, cut me off at another intersection, and have a total disregard for anyone around them. The vehicle claimed they they treat your family like their own? That's scary! DO NOT USE THEM IF YOU VALUE YOUR LIFE, ITEMS, ANYTHING!
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