Cedar Springs, United States
12315 Northland Dr NE
N/A
+1 6166960959
This was our first time renting an RV and we could not have had a better experience. The RV had everything you could ask for and was extremely easy to operate. When we picked it up, the RV was clean and the overview we were given covered all the questions we had. Over the course of a 1500 mile trip we had 0 issues with any of the equipment, engine etc. I would 100% recommend renting from this place. Thanks again!
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As of January 2021 new owners
I have rented from Cruise America many times. There is little that is fabulous about their units, but they have everything you need and I have safely completed every trip without any breakdowns or inconveniences. Their off-season and relocation rates can be an incredible value. I was satisfied with the service this dealer provided (he also rents non-cruise America RVs). The RV was adequately cleaned and would definitely rent from this location, and Cruise America, again.
Although the location who handled the Pick-up and return was very friendly, the RV was Filthy inside when we picked it up. There was obvious pet hair on the the couch seat and quite a lot of debris on the floor. The Shower had dirty soap residue on the soap shelf just to mention a few. With the EMPHASIS on the website about returning the RV CLEAN inside and out. I anticipated the RV would be ready to pack up and go. Instead, it took all of 1 1/2 hours to clean it. I had to vacuum all seating cushions - above the cab bed area - wash off the mattress in the back and inside the drawers. I had no idea what had been really cleaned - so I did the entire thing, shower, kitchen toilet etc. When we returned the RV - I cleaned the inside completely again and power washed the outside of the RV. I called the following morning that we dropped of the RV to go over the billing and I AGAIN mentioned that the RV was very dirty and that I had to clean it before we left - he pretty much ignored me. We had a nice weekend, I will Rent an RV again, but not from Cruise America.
Our RV we had rented appeared never to be cleaned. If you walked barefoot on the floor your feet were gross & sandy. The bathroom had a stench like someone vomitted on the floor & it wasnt sanitized. The couch had a stain, when we made the table into a bed their was puke or siracha sauce on it. The driver seat & passenger seat were gross. We also found a 2 liter of pop & toenail clippers. The fridge didnt work until after one day. I wouldn't do it again from this company.
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