Center, United States
1639 State Hwy 87
N/A
+1 9365983389
Worst communication from a company I have ever experienced. Ordered building early October 2020. were told 7 weeks. Called at 5 weeks to let them know concrete slab have been poured. They were un able to give me up dated time line. Just that it was in production. Called again at week 7. Was told building was done and they would call to schedule by end of week. No call received. Called again at week 9. Left message. Message not returned. Called again week 11 was told they are waiting for a roll up door and would check on status and call back. No call back called again week 13. Same story waiting for a roll up door and would look into it and call back. Surprise surprise. No call back at end of week. Not sure how these people stay in business. It has now been 14 weeks and still they can not get a standard 10’x14’ roll up door. And or communicate with customer.
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-edit - 10/30/2020 it was like pulling teeth but I got some photos and screen of other structures as my assembly instructions. I have increased the rating from 1 star to 3. Purchased a single slope car port. Communicatoin very slow and difficult. Multiple days to respond to simle questions via email. I would ask multiple questions but not all questions were answered so itwas very time consuming to get the car port configured and ordered. I worked ith Derrick Prince, he started off pretty responsive but over the process he became less responsive. I had to call two times to place my order. Maybe they are very busy, but I am not impressed with teh customer service. Try calling on a few occasions and Derrick was available or the office was closed for lunch. I have built metal structures before so when I asked about a self install to save some money I opted for that. Little did I know no assembly insturctions would be offered. I have asked multiple times for some form of instructions or even photos of an assembled car port and the best response I have gotten was \I will see what I can do.\ They were cheaper than other metal structure companies out there but I am regretting doing business with them.
My cabin was delivered yesterday and it is absolutely gorgeous! The entire purchase process was easy and pleasant. We visited the plant in Center several times before making a decision to buy one, and each time, they happily guided us through the area where the cabins are built so we could see for ourselves the quality of them. Currently, the crew is putting the finishing touches on the cabin, and they have been professional and detail oriented. Our dealer in Madisonville is equally amazing. He even came out to our property during delivery to ensure that we were satisfied.
Started procedure to purchase in June, took nearly 2 months to get paperwork in order. Delivered cabin September 13, 2019. Damaged cabin upon delivery, then did not complete set up, after requesting them to complete it and sending in repairs needed, I had to call them two weeks later to get cabin finished. Sent a tech out and he did not have the proper tools to complete. Left without a word leaving the A/c hanging in the window unsecured with gasps letting rain in. Had to call service department again and was told they can't finish set up for another week, in the mean time the first payment was made yet it still can not be lived in. Worst communication we ever experienced. Will never purchase from this company again. I do not recommend then to anyone.
Getting very frustrated with this company my husband and I purchased a building almost three weeks ago no one has contacted us to let us know when it will be delivered I finally called and feel like I'm getting the run-around we are buying material to do a diy but NO building it's ridiculous our first payment will be due soon and we'll be paying for something that's still on a dealers lot Update: I spoke with Ms. Retha Starkey she was very helpful they got our building delivered the guys were great thank you to all the crew at general shelters ashlon everybody we are grateful
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