Cerritos, United States
118 Los Cerritos Center
$$
+1 5629244219
N/A
In-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Never bought shoes from Journeys. All I can say is the gentleman that assisted me today with my buy was a total sweetheart. I didn't get his name, but I believe he was a manager.. But he gave phenomenal customer service. Plus I earned extra money for simply subscribing to their website! How cool! I get updates on new trends and they award you with a coupon!! Thank you for the recommendation by the way. What more can you ask for?! Right. I will definitely be coming back for more Docs!! God bless!
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Today I was in the store. I saw a pregnant woman yelling & threatening an employee, who wasn't even a customer. The manager, Jesse, didn't bother to stop the situation. He continued to let the woman yell & threatened the employee. What kind of manager allows that?!? You need to have better management that will stop situations like this! No employee deserves to be treated this way! I ended up not buying anything.
Today I went to Journeys with my Granddaughter. The store ManagerJimmy he wore black glasses. He asked me if I needed help. I asked him do rhey carry the Harry Potter Vans. From a distant he told me they were on the third shelf, than came over and pointed them out but never asked if I needed help . I asked to speak to the srore Manager he said he was the Manager. I told him that he needed a lot of training. I told him you are supposed to greet your customers, and ask if they need help. Jimmy asked like I was bothering him. Corporate, please give your store manager additional training. If was good, I should have left out buying at least three pair of shoes, sock, and shoe cleaner. Jimmy made Journey loose money today. I went next door to Shoe Palace customer service was outstanding. My Granddaughter was happy to get three pair of shoes. I don't spend my hard earned money with Companies that don't acknowledge their customers!
I never write a review but I think it is important I do because of the great experience I had at this location . I ordered shoes online and unfortunately FedEx was irresponsible and delivered the package in my backyard where I was unable to see it. I finally found the shoes weeks later only to find that my dog had completely torn them up. I was sad and FedEx said they couldn't do anything about it. Luckily the manager at this Journey's was amazing and replaced them for me! I know it was not Journey's fault but I was so grateful at the costumer service they provided. I never had this experience with any other shoe store. Thank you Journey's for thinking of your customers feelings and cleaning up the mess of FedEx lol! you have a guaranteed lifetime customer
Good selection of shoes with decent prices. Sale associate was helpful and friendly.
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