Champaign, United States
502 E John St #5
$$
+1 2172846172
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingTakeawaySame-day delivery
I find it crazy that other reviews say the service is great. I have never in the 3 years I've been ordering from Insomnia had good service. The order is always at least an hour past the time quoted. Today the order was supposed to be delivered by 12:30, then that got pushed to 1:30, then to 2. I finally called customer service and after looking into it she told me that they can't give me an ETA since they're waiting on drivers. Literally she couldn't even tell me if it would be here before our business closes. No apology, no trying to make it right.... Nothing. The absolute only reason that I still order here from time to time is because the cookies are so good and they're a nice boost for my employees sometimes. I just had to cancel my order and got no apology at all. This is not the first time that I've had terrible customer service as well.
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Great cookies, fast service. The store is very small, it was packed on a Saturday afternoon. They have a vegan chocolate chip cookie which I appreciate. It's gluten free too Only problem I found is that online it says they open at 12 on Saturday when it's actually at 1 pm they open
The gluten-free vegan chocolate chip cookies we're so warm and gooey and absolutely amazing. The establishment caters to your needs, wants and desires in a timely manner as well as it's an inviting and welcoming staff. If your coming through this way make sure to not miss out on this amazing establishment.
Cookies are amazing. Store has the worst service ever when it comes to delivery. I waited 5 hours tonight for an order. Have up and cancelled the order it was taking so long. This happens often so I’m not sure how they stay in business
Are you craving cookies? With delivery at 3 am, there is no mistake. A lot of flavors to choose, with special formats to celebrate birthday, valentines day and more. My favorites are: White chocolate and macadamia and triple chocolate chunk Follow me on Instagram: @tryatreat
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