Chandler, United States
2200 W Fairview St
N/A
+1 4806344191
As my sister and I began our search for a facility for our parents, we received many suggestions from a Place for Mom. We completed several virtual tours and two in-person limited tours. As soon as I stepped into the Copper Creek facility, I immediately felt I had found\ the place\ for them. The compassion, kindness, consideration and guidance was unmatched. The culture was warm and inviting and it made us feel like our parents were their parents. Every question was answered and guidance provided. After completing the required COVID testing, we were able to go in and set up our parents room so it would feel like \home\ to them. As we entered the facility on move in day, we were met with a Welcome Sign with their names and the management staff was there to greet and welcome us and at shift change, caregivers came in to introduce themselves to us. As you can imagine, this process includes a myriad of emotions and I felt at peace with our decision. The service at Copper Creek is stellar, but more importantly, it is their \human touch\ that matters. We have no doubt that our parents will receive stellar care at Copper Creek Inn. Kindness and compassion have been in short supply these days, but not at Copper Creek Inn where residents and their families are made to feel like you are the only client/customer they have.
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I love the team at Copper Creek Inn MC Trickle down effect is clear 1. they are friendly and KIND, each one from care giver to med tech to front office and back office. 2. they care for my Mom, maybe not as much as I do, but they care for her and care about her. 3. I feel good knowing my Mom is getting the confident level of care she wants, deserves and needs. 4. I know some days much really be hard in this environment, however in my experience everyone smiles, laughs, and gives me and my Mom eye contact respect. I respect that in them integrity!
I found it necessary to move my husband from another facility and chose Copper Creek. He has only been there a short time, but I have been extremely impressed with the quality of care he is receiving. The facility is well appointed, very warm and comfortable, and deals only with memory care. From the time you walk in the door the staff treats you in such a professional and caring manner that immediately you feel at ease. Everyone is so patient and pleasant, and clearly demonstrate that they care about each resident, as well as their family members. The caregivers and techs are dedicated, experienced, and focused on the quality of daily care; many of them have been with Copper Creek for several years. They understand that the needs of each resident are very different and they are able to react to each of those individual needs with personalized care and respect. These values and qualities are clearly demonstrated throughout the management team and roll down through each member of the staff. I only wish I had brought my husband to Copper Creek in the 1st place.
Copper creek Inn memory care has provided excellent service for my spouse. They have been very willing to make adaptive changes for her care which has greatly enhanced the care she receives. Consistency of care is very important to patients with dementia and Copper Creek has provided that. From the director on down all of the staff are engaged with the residents. In addition a wide variety of activities are provided on a daily basis that accommodate the needs of all of the residents. No one is excluded from an activity. Kudos to all of the staff of Copper Creek.
My mother has received exceptional care at Copper Creek Inn- both as a 'day stay' (Adult day care) and respite care when I had to travel. The facility is very clean, the food is good, and there are always activities to participate in. We toured many assisted living communities, and Copper Creek was mom's choice. As her caregiver, I appreciate the talented management team and care staff. They handle more than just the physical and healthcare needs of residents... they are also skilled communicators who understand what a dementia patient might be trying to say through their behavior when words fail them. It is more expensive than some of the other places, but I recommend this facility wholeheartedly. They've gone the extra mile for me and my mother and truly treat every resident with respect and love.
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