Chantilly, United States
25056 Riding Plaza
N/A
+15713676010
Horrible. Called to ask about wiring. Got my info and said someone will call me back. Nothing. Not very reliable when they don't do what they say. Tells you something about the quality of service. I had to give a star.
like
The worst branch ever !!!!! I've been in hold on the drive thru for withdrawing my own money from my own checking account !!!?? When I asked why it take that long ...He or she couldn't have answer .....change the staff Members on that bank there all lazy ..
I was buying a new home, and asked for copy of my statement. Escalated to Bank Manager Jyoti Mehta. Suntrust system didn't allow her to pull the statement. I asked for a letter to show the balance. She refused, and didn't provide the statement I needed. I emailed the executives of Suntrust, and then she sent me the statement from her system. Overall service is not up to standard except one person there. They hired a lot of new people, and the standard has gone down. I will avoid this branch. Please go to another branch if you need more than deposit or withdrawal. Sue Mallino an Hugh Suhr were the executives.
Staff always ready to serve. Very courteous, prompt and friendly. Switched from another bank in Stone Ridge and could not be more pleased.
Waited at drive thru for 10 minutes, pressed Call button, they said they will be right with me, and the tellers are not usually personable.
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