Charlotte, United States
13917 Ballantyne Meadows Dr
N/A
+1 7045440424
Poolscapes installed a pool for us this past summer and we were very pleased with the process and result. Throughout the sales and design phase of the project Bob and Thalia shared their expertise, provided thoughtful suggestions within our budget and exhibited patience as we went back and forth on our decision. Once we signed our contract, Thalia and Roxanne efficiently completed necessary paperwork and communicated regularly allowing the actual construction to begin ahead of schedule. Justin and his crew worked long hours, weekends and holidays to transform our yard in a matter of days. Justin and I communicated daily on progress and any changes. As promised, the crew resolved prior grading and water issues. Poolscapes' ability to deliver quickly enabled us to enjoy our pool for a good potion of the summer. Maintenance has been fairly straightforward, but when I have a question Bob is always available to assist. Poolscapes surpassed our expectations and I attribute this to the people - Bob, Thalia, Roxanne, Justin, Jose, Jesus and the entire crew. If you are considering a pool, I recommend you call Poolscapes.
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Poolscapes of Charlotte installed a pool for me in Summer 2020 and they did a phenomenal job! My yard has a significant slope, so I met with at least a six other pool companies when I was getting quotes. I found that most were overpriced, unresponsive, and inflexible. One company showed up and saw the slope and told me that they weren't interested. Then I met with Poolscapes....they were professional and super easy to work with. They communicated with me regularly and installed a beautiful pool. If you are in the market for a pool I strongly encourage you to consider Poolscapes of Charlotte.
Our experience with Poolscapes was, in a word, okay. Owners and head of the crew were knowledgeable, but there was not enough communication throughout the project. The biggest issue we had was drainage, not the pool/install. Grading around the areas they hardscaped (retaining wall and pool equipment areas) had to be redone multiple times at our insistence because water was pooling up around the wall itself, our house and pool equipment. There were also a few decisions/minor changes in aesthetics we felt we should have been consulted on and were not. The end result of the project is mostly very nice – the pool and concrete look great. The finishing touches, however, were requested to be completed several times and we finally just decided we’d do them ourselves. The project will serve its purpose well and we are happy with the majority of the outcome; however, we did have to push for things as the project was near completion.
We met Bob 17 years ago when he installed our pool. I can't speak highly enough about this man and his company, Poolscapes of Charlotte. Every part of the process from the first consultation through the install went smoothly and as expected. Even today, after getting close to 2 decades, our pool works great and we enjoy it immensely. Bob is still helpful, attentive and the ultimate professional on the rare occasion we ever need to call him for advice. I highly recommend Bob and Poolscapes of Charlotte.
Justin and team were professional and extremely knowledgeable and efficient. Roxanne and Thalia worked with us throughout the process and it was seamless. The team was great to work with and we couldn’t be happier with the end result.
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