Babylon, United States
65 John St
N/A
+1 6316693303
No stars for them. We have an old, outdated system in our home that I actually cancelled a few years ago because the the system kept alarming for no reason. They charged me everytime they paid a house visit to check the system and never could fix it. They wanted me to pay for a whole new system, which was extremely expensive. I ended up cancelling because the system was useless and I did not like their attitude. They were so rude when I called in for help and seemed to charge for every little thing. Fast forward to tonight, years after I cancelled this system - the alarm is going off and I can't turn it off. I called the service line but because I'm not a customer they refused to help me. Mind you I have two kids one of which has special needs and is sensitive to noise. I told the women on the phone this and she was like too bad, you have to call back in the morning. Now it's 10:30 at night and we are trying to disconnect this piece of garbage but also don't want to cause another issue by cutting wires. It would have been nice if the \technician\ agreed to talk to me tonight and talk me through unconnecting. Do yourself a favor DO NOT use these people , you'll end up regretting it.
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Very courteous, professional and neat workers. Knowledgeable office workers. Owners are great. Never had a problem with anyone over 25 years.
Every time I call in, these people have an attitude. They are always quick to blame the individual stating there have been a \Change of IP Address\ without doing any sort of remote troubleshooting on their end. These guys ALWAYS charge for a visit, no matter how small of a visit. EVEN IF THE PROBLEM IS WITH THEIR OWN EQUIPMENT, THEY STILL CHARGE YOU. WOULD NOT RECCOMEND
Excellent service, had a full security system installed recently after an attempted break in. They took the time to design a system that was well below my budget and included more than the other 2 local companies I had called. Highly recommended
Professional and very neat installation. Low monthly fee and we got touchscreen keypads and a mobile app. Very satisfied with them
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