Chelan, United States
407 W Manson Hwy
N/A
+1 5096821515
Wheelchair-accessible entrance
We were steered to this service by The Lookout, where we are staying. When we arrived they had only half of the jet skis we were told we could rent, even though there were many parked in their area. I asked if the others were reserved and she said no. The woman said they were short staffed so they could only rent us two. I didn’t understand this explanation, but the owner did nothing to help us. Today we reached out to another service and they were much more professional, accommodating and less expensive.
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Loved this place.. beautiful boat had a really good time..
My family and I had an amazing time. We rented two jet skies and a boat from Alexis and Bianca. They were very helpful and so sweet. Definitely recommend this place. And we will definitely keep coming back.
Had a great time on the lake. It was my first time jetskiing and the guy who helped me was great too. Thank you Oliver and the shoreline crew!
The boat was fun, and we had a great time on the water. The staff is super unhelpful and utterly disinterested in your experience. We were first time boaters and the young person that showed us the workings of the boat went way fast and couldn't even try to enunciate for you to hear. We had to ask for him to repeat multiple times. When we got back the staff met us and all they said to us was, \where is the buoy?\ We didn't know what they were talking about. Only saw one buoy when we left. No one did a walk through with us to ensure all gear you might be responsible for was present. Instead, 3 staff came out and looked for this 1 buoy we knew nothing about. Then stated we were going to have to pay for the buoy we never saw. There was no, \did you have a nice time?\ or \how was it?\, and definitely not a \thanks for boating with us.\ The young person that ran my card to pay 60 tax for the missing buoy looked very angry and treated us like felons. We spent 444 for 4 hours of boat rental already plus 75 in gas. My husband and I didn't argue we just paid the buoy fee, but was baffled by this extra buoy we never saw. I'd advise to rent elsewhere. No one cares squat about your experience or basic customer service skills. Even enunciation for your boater review is too much for this crew.
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