Chicago, United States
4935 W Le Moyne St
N/A
+1 7733793500
I'll start this review by saying their prices are competitive and their windows are of decent quality but that's where it ends. My experience with Advanced has not been good to say the least. I sent out measurements and what I wanted and they wrote me up a quote pretty quickly. I confirmed the quote after looking everything over and payed the down payment. That's when the issues started. After receiving the confirmation of the order I quickly glanced at it to make sure everything looked alright and I quickly noticed the price was not that which we agreed upon, after a quick call it was fixed, but that's mistake one on their end. After a few weeks I check online and it says my first batch order is ready a few days before the pick-up date, since I had time the next day I emailed the day before to confirm they were actually ready and can be picked up, and my salesperson confirmed they were. I took the 1.5 hour trip down to pick them up and lo and behold they weren't ready, my salesperson couldn't take the 20 second walk to the back to make sure they were ready and I wasted an entire day because of it, and the best part it's my fault because I came early, that's mistake number two. Finally I get the confirmation that my second batch of windows were ready, these took longer because they were big and casements. I had a friend and my dad go and pick them up as I was stuck at work, and when I got home I quickly saw it was not the correct window. I look at the original estimate and then at the confirmation order and indeed they changed what I wanted. When I called to try and make this right, they instantly blamed me and said I should have checked not them, and it's all my fault. Of course when I asked for a manger they just gave me a runaround saying they were busy and would call me back...of course no phone call back. If you want to order from this place, go ahead, but make sure to check everything because any mistake on their end, they will blame you for it.
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Thank you Advanced Window. Just got thru installing mine today. I've uploaded the pic, the finishing touches will be done tomorrow, but you can see this thing is a Beauty. I really like the design and expedited service. Home Depot told me 6 weeks, Advanced Window did it in 3 business days. Extremely Satisfied and Highly recommend them. Plus it's made in Chicago. Btw I ordered it thru Semko Inc, Highly recommend those guys too. Wanted to support my local business. Thank you again will be ordering in the future.
We had an issue with one of our windows that was installed 3 years ago. Called Advanced and scheduled a service with Jack! The process was seamless and they came out quickly to fix the issue. These guys really stand behind their products and I’m happy that my contractor recommended Advanced windows! Highly recommend!!
The customer service can use some work. .. first young man in the office is rude and not helpful. I came in with customers and he had his back turned to us. We did not learn much about the windows because of this.
Advanced Windows was great to work with and have great windows. I had a cracked window that was under warranty and they responded quickly and without any hassles. Enrique replaced the glass expertly and I’m a very happy customer! Would definitely recommend them to my friends and family who may be looking for new windows.
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