Chicago, United States
356 N Clark St
N/A
+1 3125959599
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
The store is beautiful and the staff was very friendly and knowledgeable. I will go back and I am looking forward to try the spa services.
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Great place
Visited the store this past weekend and had the most wonderful experience with Kelly. She was very knowledgeable and provided great service without any pressure to purchase. A very enjoyable shopping experience.
Second time i’ve been in, it’s right by my work so it’s convenient for me to stop in if I need products. The first time was less than satisfactory but this time solidified that it’s just the way the store runs. Wanted to try a new shampoo brand and needed guidance on the best product for me. Sales girl told me to buy a certain line, but didn’t provide a ton of insight. If I’m paying 70 for shampoo, I should feel confident it’s going to do what I want. Walked around the store a bit looking at other things to add on. The store manager was shouting across the store about resetting the floor and cleaning up. I have worked in high end retail so this really bothered me. The skin sales girl was nice and knowledgeable, but no one really cared what I wanted unless it was to buy hundreds of dollars of products. All of that aside, I had to leave to make my train and it wasn’t until I left that I read a sign that said spend 75 on hair get a free hair kit. I spent 71. You couldn’t have even bothered to share that with me but want me to buy 100 face cream. Very confusing trip and the sales girl seemed put out when i asked if they had any samples. Really poor customer service.
The staff here is amazing, the products available here are what's new in the world of makeup. Thank you for being like a family to me here, a welcoming place that I can come in to and never want to leave.
Deli
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