Chicago, United States
1811 W Bryn Mawr Ave
$
+1 3124330200
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Great audiophile vinyl selection. Customer service is top notch. A recent order took a few extra days to ship out because of a recent snowstorm. I called, they made sure it shipped out that day and even upgraded the shipping for free. Their packaging is the best in the biz. Can’t wait til the store is open for browsing.
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Superb sales and customer support and great products. Bought my Focals here and they sound amazing! Shipped perfectly and no issues at all. Even recommended power cables for me. I have ordered from Music Direct multiple times and they stand behind their 60 day return policy for all purchases. I had to return a large purchase which was due to speakers hurting my tinnitus. Sounds crazy but it happens. They gave me a few extra days past the policy time to see if some room treatments would help. The return was flawless. Which is amazing! Totally Trustworthy! Will be buying from them again. I happened to get two amazing deal from them. Loving my Focals and their knowledge that my amp would be a good mix was dead on! Extremely happy with Music Direct.
This is a review for the music. If you're into MoFi vinyl this is the place to go for deals. They have a section of returns for whatever reasons (usually seam splits) that go for great values. It has a low profile store front that doesn't offer any clues as to what's inside but trust me there are some bargains to be had here. And the guy who overlooks the vinyl, Rob, is well educated in music and you can listen before buying on open items.
Horrible customer service, sales rep Josh should not be in customer service. When is it ok for an employee in sales to totally disregard a customers need and then hang up the phone on the customer all because the customer prefer to pick up his order which the company allows rather than have the order ship. I had a good experience with Tom the first time I ordered a pair of B&W 600 series tower speakers which is why I went back to order a pair of B&W book shelve stands. Paying customers should not be treated like the way I was treated. Why are you dealing with the public if you are an irate person and you do not have any patient to talk with buying customers. This type of behavior will deter new and existing customer from purchasing with the company, and the sad part about this bad experience is that the company gets another bad review which hurts the company more than the sales guy Josh. This guy actually charge my credit card after he hung up on me this is horrible.
Pre ordered stuff that was due to be delivered in December now being pushed till 2021 ok cool I understand.Covid What I do not get is I pre-ordered stuff @ 34.99 per lp and Amazon has a preorder price at 24.99. Even Blue Note has it at 24.99. When I asked them customer service they were like take it or leave kinda if attitude. WOW not cool. Always been a loyal customer but now I will solely be buying from Amazon . Way easier to deal with on a customer issue level. Has COVID really showed us how these companies are really treating we the customer ? Better yet will MD soon be a causality due to Covid. What a shame.
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