Chicago, United States
6107 N Ravenswood Ave
N/A
+1 7732627282
I think of myself as a particular person with high expectations... but also someone who ranks the importance of 'value' over 'price'. Patch Landscaping did an EXCELLENT job with both soft and hard landscaping in our yard. Christina (the PM) was thorough and the crew was efficient, hard working, detail oriented, customer centric and kind to one another. All questions were answered. All adjustments were made. Any additional costs were unforeseeable when the original quote was produced, logical, and high value. I can't recommend this group enough! VERY satisfied.
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Tried to call them to come out. They picked up the call and hung up. Not very professional. I guess they have enough business and don’t need any more business
They don't seem to care about their customers. None of their workers are wearing masks.
A couple days before Christmas we picked up a gorgeous tree at Patch. The staff could not have been more helpful! They had run out of tree stands and without even asking, they called the hardware store down the street to make sure they still had some in stock. Excellent customer service!
Their communication and customer service are terrible. First, I submitted a query on their website requesting that they called me for a quote. No response for days. Then I stopped in to see if I could get a quote. Christina came out to the house the next morning and was helpful and friendly; I was encouraged. I conveyed to her that I was looking to move quickly for a fairly substantial residential landscaping design and install. A week later I heard nothing. I called the office and days later I received an email from Christina saying that she apologized for the delayed response and that a quote would be coming in a few hours. Days later, I had received nothing. I emailed, no response. I emailed again, no response. I emailed again, no response. I called, no response. Almost three weeks later, I received a quote with a couple lines for costs/installation and some pretty hefty prices relative to other firms. There was no detail on the quote to understand the costs, no design, nothing. Three weeks for this? No thank you. I don’t understand how this place is still in business. I called several other firms in the area and they were helpful, timely and communicated clearly.
Deli
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