Chicago, United States
710 N Wabash Ave
N/A
+18005090842
I ordered online and got my dress. The event was canceled, so I didn’t get to wear it, but returning it was a hassle. The day it was shipped was clearly marked, but the return date was not. No where on the package was the return date listed. It was also not listed on the site unless you expanded the order information. Then I checked for the late fee after being a day late and it was 50.
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I really enjoy the service and tips that Carly provided. I did have to wait almost 30 minutes for my appointment but the staff really went out of their way to make up for the wait with glasses of champagne. This is the dress I wore to the met gala. It was perfect.
It is extremely unfortunate how their concierge team values their members. They are rude and don't seem as though they care whether they have members or not. Every time I emailed or called, the response was rushed and demeaning. In addition, their merchandise seems to have so much wear & tear, doesn't the team check before sending out to their members? With that, customer service is awful when sharing the disappointment in raggedy clothes. Thankfully, they are not the only service around!
Thank you to all the Chicago RTR employees. This store was a community for unlimited members and we never got a proper farewell. I’m saddened by way RTR corporate as treated each of you. Store employees and unlimited options are what differentiated RTR from everyone else. Best wishes.
I use the Unlimited subscription and love the convenience of returning my outfits at the store. It allows me to immediately order new items when I get home. This is especially great if I have an item I don’t want to wear more than one. Love my huge online closet.
Was super excited to get my first dresses for an upcoming work trip. Saw that they were suppose to deliver yesterday 12/20 waited and waited, nothing showed. Well now I’m back on the app trying to track my package and it doesn’t tell me anything or have any date, so they’ve disappeared. I will be cancelling and never using this service again, I didn’t want to believe all the bad reviews and now I do.
Awesome! I’m a long time member but this was the first time I checked out a store. Nice job with the store. It was an efficient layout. I was on a business trip and was able to duck in and get a couple new items. Looking forward to switching out those items for new ones before heading home.
Ordered a gown 10/15 for a formal event planned for 12/22. Delivery was set for 12/20 with many confirmations, order tracking, etc. This was a very busy time of year and I had house guests. Many moving parts including 7 tuxedo rentals and 2 debutante ball gowns for our kids and guests - my own dress was the last thing on my mind, which is why I crossed it off my to-do list 2 months prior to the event. Despite many confirmations and my arranging for someone to be home to receive it, the dress never came... until it finally arrived 3 days late for a 3 day rental. It was delivered after the event and after I had called customer service to say they had missed the event and asked them to cancel the delivery because we had now left town and could not return the dress. Only then did the dress come. So - I had to scramble for a dress to wear to the event. And I had to hire a house sitter to go retrieve the package and send it back. Never saw the dress, never had the chance to wear it. Spent many hours fretting about it, tracking it, calling customer service. What a terrible disappointment. I will never try this service again - there’s no service and I have not yet received my refund. So to my knowledge I have spent a lot of time and money for a lot of hassle and no product or service. Would advise others to avoid this experience.
Deli
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