Chicago, United States
2926 W Lake St
N/A
+1 7736965302
They were very attentive to our dog, sent videos/picture each day. Were always quick to respond to a text/question and were fabulous in having the dog checked by the vet and paperwork needed for international travel, and texted when arriving at the airport -- our son let us know when he safely reached them at Frankfurt airport. I highly recommend Bess at VIP!!
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I can't say enough good things about our FAVORITE boarding place! Abel has been going here for 5 years. He is a 5 year old pitty and it was hard finding a place in the beginning that could handle his energy and breed. During this time of quarantine and shutdowns, VIP has saved us more than a few times already when we've needed to go out of state to check on family. He absolutely LOVES it there and has best friends! The staff is professional and so friendly, they are willing to work with your dog in every way, shape and form. I don't know what we would do without VIP Pet Hotels, honestly. Thanks for always being there for Abel \u003c3
VIP's should get more than 5 stars! My dog loves this place because the people at VIP's are so gentle and kind with her. She is people shy but has really taken to everyone at the facility. VIP's does pick-up/drop-off for overnight stays, they have heated floors and a special HVAC system for the animals as well as communal play; I just pack her food and a toy, they take care of the rest. The videos they send of her during communal play time are fun to receive; it's always nice to see her socialize with other dogs and play. She has been going to VIPs since they opened. The facility is fantastic and I am pretty sure she is smiling in this pic from one of her stays!
We have been sending our 4 year old pit bull mix Auggie to VIP for over 2 years now. We were so nervous that he would not get along with people and other dogs due to his intense fearfulness and anxiety. When we toured the facility with Matt we were assured that Auggie would do just fine based on his temperament during the tour. He goes three days a week and has been boarded a few times as well and seems to be a favorite amongst staff. We always find ourselves apologizing for Auggie's stubborn behavior and we never hear anything but good reports \he is the best\ \so sweet\ \playgroup rockstar.\ We so appreciate the entire staff at VIP and miss some of our favorite staff who have since moved on. They have all been incredibly understanding of Auggie's many quirks. We are especially thankful for the pick-up and drop-off services provided. A huge shout out to Sheila for handling services with professionalism during this COVID-19 pandemic. Highly reccomend VIP for all your daycare and boarding needs!
Just in awe at the continued service. Some context: my cutie cute pitbull Abel used to attend VIP's Pet Hotel back in 2015-16, and unfortunately we moved due to work to Michigan. So naturally in our planning on moving back to Chicago, I really wanted to send him back, but was unsure of whether he would be remembered/would do well, etc. But OH MY GOSH, he was there for two days of boarding while we got settled into our new apartment, he had also just been in the car for 5 hours, and I was told that he did so well. They will send videos of your pup straight to your phone via text and you can ask whatever questions you need, as well as updates of other services they may be having. I can honestly say that the service has never once faltered in this now 4 year span of being a customer. So so happy and can't wait to send him back. \u003c3 Thank you to all staff at VIP's, you've made Abel and I extremely comfortable and worry free!!
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