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Baystate Rug & Flooring

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Chicopee, United States

baystaterug.com
Flooring store· Carpet store· Flooring contractor· Rug store· Tile store· Window treatment store· Wood floor installation service

Baystate Rug & Flooring Reviews | Rating 3.6 out of 5 stars (5 reviews)

Baystate Rug & Flooring is located in Chicopee, United States on 671 Grattan St. Baystate Rug & Flooring is rated 3.6 out of 5 in the category flooring store in United States.

Address

671 Grattan St

Phone

+1 4135333806

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Service guarantee

Open hours

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T

Tom OBrien

Great Service! Reasonable prices. We went to the store and worked with Justin to find the right carpet for our bedroom. He came out as promised to take measurements of the room and quote us a price. The carpet came in as promised. We scheduled an install date. They came on that date, moved a very heavy piece of furniture and installed the carpet. They took away the old carpet and padding and cleaned up nicely. We are quite pleased with Baystate Rug and Flooring.

S

Sue Zamis

I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.

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Colin Boisvert

The installers were great, but that's the only good I can honestly say. We met with Kathy who seemed great and helped us choose a kitchen floor, set a day and time for install then followed with a nice email. 3 days before she called to say she had bad news and needed to put off the job till the following week. That was not an option as my wife and I took time off work to have this done so she scheduled a different installer for the same day at 10am. Baystate showed up at my home about 12:45 with the wrong flooring explaining they were late because they installed the wrong carpet at the previous job. Very upset I called Kathy asking what was going on. I went to the store to show her again the flooring we chose only to find they didn't have it in stock, so I could wait a week with my kitchen under construction or choose something they had on hand....which is what we did. The next day the owner called apologizing for our experience and said he would make it up to us with a better quote on the carpet job we were planning with them. He promised to call us back that same day, but haven't heard a word in over a week. So, here I sit writing this review in hopes no one will go through the same. I found no warning online during my research. Good luck and happy renovations!

J

Jim jasmin

Great prices and excellent service

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Britt Richards

I called Bay state rug to see about getting some work done and was told that all the sales men wear busy that was on Monday , so I left my name and number. On Wednesday after getting no response I drove down there . I talked to the owner seems that we know a lot of the same people . It was looking good ( so I thought ). Thursday a lady who works in the office came to take measurements. Thats the last i have heard from them its been a week later nothing. I wasted a lot of time dealing with these people so my advice look elsewhere.

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