New Paris, United States
67267 IN-15
N/A
+1 5748315820
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Good for kids
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
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Can’t say enough about how pleased my wife and I are with our Steinway. If you had told me we would purchase a piano of this caliber sight unseen over the internet I would have laughed, but that is exactly what we did. We trusted Tim and the Chupp’s team completely and were not disappointed. Our restored Golden Era grand was even better than we expected. Outstanding service and product.
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What a delightful experience it was to come and see your pianos. We had scoured our area (Little Rock) in search of the perfect piano for me, but were left disappointed. We then hit the road. We ended up in Elkhart IN, visited several stores, and saved the best for last. Dennis gave me free rein to play whatever piano I wanted. No pressure, no time frame. While I'm not a professional, I was picky, and I was not going to just \settle\. After playing several pianos over several days, I knew when I first sat down at this Steinway...it was the one. The touch, the tone, the feel...let's just say the stars aligned. I had high hopes of finding one with these particular legs also. It was delivered exactly when stated, and the delivery went perfectly...very professional, very friendly. Thank you so much Dennis for this beautiful piano. I hope to enjoy it for many years to come, and then pass it down to our oldest son who is an amazing pianist.
Just a quick note in praise of the service we received. Our piano is a very old, non-Steinway, with a bit of history that made us think it was worth the cost of restoring it. And, it was not inexpensive! However, we have now received the finished piano, and it is lovely and just like new. With any luck, it will be another 70 years in the family! Chupp's was very flexible about our rather odd payment requirements (the piano in one country, and the payer in another!). Everything went smoothly and according to schedule, and we are completely satisfied.
We had a wonderful experience with Chupp. When I first contacted Chupp I was put right through to Tim. We were looking for a Steinway Model B. When I told Tim this he told me about what pianos they had on hand as well as some that they knew they would soon be receiving. Chupp had 5 Steinway model Bs that they had or could have available in the next week. We agreed to time when our son, the pianist in the family, could come and try out the pianos. Tim and his father Dennis were both there when we arrived. It was later than their normal hours but they accommodated out late arrival meed. Our son played all 5 of the Steinway B models as well as several other Piano while we were there. Dennis and Tim were there the whole time, responding to any questions we had on each piano and offering suggestions on things to pay particular attention to. The showroom was great with well over 20 pianos on display. Being able to play such a wide variety of examples (5) of the specific model we preferred to purchase gave us additional confidence in our decision. One was a Hamburg model, which are fairly rare around here. We ultimately decided to get a 2001 model that was in super condition. We’ve been very happy since delivery one month ago. Tim walked us through every step of the way, the paperwork was easy. And The delivery of our new piano as well as the hauling away of our old piano at the same time could not have been easier. We highly recommend Chupp’s. We are enjoying our new piano every day.
Tim Chupp and his family and staff provided outstanding service for an absolutely beautiful Steinway, my family and I are thrilled with the piano. I had looked for months in my local city for a preowned Steinway, while simultaneously looking online at first for general comparison. At the start of my search, I never anticipated that I would actually purchase a grand piano without having played it in person first. However, Chupp's website provided a great deal of information about the company's history, evaluation and restoration process, and attention to quality. I found a Steinway that, compared to what I had found locally, seemed too good to be true for its price vs quality. I spoke several times with Tim Chupp, who kindly arranged a video conference and sent individual videos from the piano so I could see that the website images were not photoshopped. The sound from the double-mic recording turned out to be very true to the sound of the instrument. Tim was accessible and helpful throughout the process, and in helping to arrange a terrific piano mover to traverse the 2000 miles the piano traveled to my home. On the day of arrival, admittedly I had butterflies in my stomach, wondering if I'd made a colossal mistake purchasing a piano online from so far away. However, immediately I heard that its tone quality is exquisite, even better than I'd heard in the recordings and very much the Steinway sound. Everything was just as described - the regulation, the pristine quality of all parts, the finish of the exterior. Tim Chupp mentioned that Chupp's Pianos does a majority of business online, and I can see why they are such a trusted, reputable source. I'm grateful for them guiding me through this process to a marvelous Steinway that will be in our family for decades to come.
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