Holiday Cruise & Travel

Bryan McCartney

Never use these agents. I worked with Allison over the summer to book an all inclusive with my family. She mis-booked our family, put the wrong name down for my wife, making us not be able to board the plane. We had to sit in the airport for over an hour and a half waiting to get all this fixed out, fortunately we arrived early enough and the airlines fixed it at the very last minute. Of course, while all of this is going on, Allison is not answering any of our phone calls, she responded to me a few days later saying she was on vacation (which is very difficult to know that she won't be there to help). I asked for her to assure me that this would be fixed on the flight back, because I did not want to have to deal with this problem in Mexico. But dont worry... it was not taken care of. Same issues in Mexico, and oh wait, did they have one of my kids on the flight home, absolutely not.... And to top it all off, I had Allison sign my parents up for a room with a king bed, and of course it was two queens.. Did Allison fix this? nope. And then after complaining to her after all this is over, I try to be nice and ask for some type of refund on the wrong room, and she never even gave the courtesy to follow up. Please, find a different travel agent

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