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Maserati of Cincinnati

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Cincinnati, United States

maseratiofcincinnati.com
Auto parts store· Car dealer· Race car dealer· Auto Parts & Supplies· Auto Repair· Maserati dealer· Auto repair shop· Car leasing service· Used car dealer

Maserati of Cincinnati Reviews | Rating 4.2 out of 5 stars (8 reviews)

Maserati of Cincinnati is located in Cincinnati, United States on 4113 Plainville Rd C. Maserati of Cincinnati is rated 4.2 out of 5 in the category auto parts store in United States.

Address

4113 Plainville Rd C

Phone

+1 5132713200

Service options

In-store shopping

Offerings

Oil changeRepair services

Open hours

...
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Brooks Fiesinger

I'd be lying if I said I was excited to have my car serviced here. I've owned BMWs for many years and getting them serviced was always a nightmare... but here I am taking a FERRARI to a MASERATI dealership. I was confident this was going to be a nightmare, but I had exhausted all other options, including having another "exotic car specialist" shop in the area cause thousands of dollars of damage while they tried to service it. So here I go... I show up and? well, the tech, aaron, actually came out and spoke to me- multiple times. About what was good, what was bad, what was needed, and what wasn't. Cheap? no, but expectations were set clear and the bill came a few bucks under the estimates. The service managers? were really helpful and very friendly from the time I got there to the time I left. I was kept in the loop, treated with respect, and all went well. The communication? wonderful. The experience in the dealership? Besides the coffee maker being out of order thanks to covid- wonderful.... and most importantly, the service? Great. Everything is working the way it should be and no damage or problems despite it being a nuanced vehicle. it is really clear their techs know how to work on cars (including a Ferrari). The moral of the story is that my fears were unwarranted, and this dealership service department is really good. I'm thankful I was referred here by other area Ferrari owners so I don't have to ship my car back to Columbus like I did last year for service. On top of it all, I now have enough faith in the dealership that I'm already starting to think towards purchasing a Maserati, because I know that the shop can support me and the car, which was a major concern of mine to picking up a Maserati in the past!

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nicholas descetto

I want to give a big thank you to this car dealership!! Being out of state and the service I received from this dealership was impeccable. And I am a very picky person. Thank you so much Scott For all of your help and delivering my car in mint condition! Everything went smoothly and The Maserati was exactly what I wanted. Was nervous Purchasing a car Through FaceTime and the phone, but Scott did everything I asked, and took alot of time going over everything with me.. and the car was in pristine condition like he said. Even their delivery service is excellent. After receiving the car he still was a huge help I really appreciate great customer service thanks again for everything Christine Descetto.

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DR DANDROID

Awesome. Impeccable customer service. Ask for Brandon. Wealth of information.

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Bob Steele

Took my Maserati in for the first annual service and the facility was disappointing. I recognize that "things are different" due to the virus. But, I had to wait for the car and there was no coffee, no bottled water even, the waiting area was not at all comfortable, and they didn't even wash the car before giving me the keys. Seems when you purchase a high end car and pay A LOT for basically an oil change, there should be better facilities and service. The folks I dealt with we're nice, it was just the environment. Since I had to drive a ways to get there (I don't live in Cincy), I'll probably try a different Maserati dealer for the next service.

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Joshua Rubin

They are happy to show you around. Showroom is small but they have a decent selection sitting outside.

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Gavin Chung

Ron and Ryan are the best service advisors out there! Welcoming, friendly and transparent all the time!

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Mr Mr

I called this place to buy a bike rack for a Levante. parts person was very rude and hung up the phone after saying CAN'T help you! after me telling him I was calling from Albuquerque NM. Also left message for parts mgr who did not call me back .maybe they need geography lesson to know new mexico is part of USA. Maserati of Scottsdale AZ was way more helpful. I normally do not post reviews but this place deserves this one.

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Austin Lueder

Everything about this place is GREAT other than when you need to get service done on your car. Don't get me wrong - the service itself is great and they know what they're doing, but their punctuality and communication is a 1/5 at best. The first time I ever brought my Maserati in, it was about 9:00 AM. They said "it will be done by noon, we'll give you a call". I didn't hear from them by noon, and I ended up calling them 30 minutes before they were CLOSING and said "you guys are closing in 30 minutes and I was told my car would be ready at noon... can I come get it" and they said "oh yeah, we meant to call you, we didn't get to it today. We will do it tomorrow". They didn't reach out to me "tomorrow", either. It was finally done the day after. So, a three hour job ended up getting done over 48 hours after. I've brought it in twice since, and similar things have happened. Tomorrow will mark 1 week with my car there. They will not reach out to you with updates, you have to call them yourself. It turns out my car needed a new part, and that's why it's taking this long, but I didn't find that out until it had already been there for 4 days. I called them twice to get an update but they said "our technician is busy, what's your number and he will call you right back"... I never got a call back either time. One time my car was ready for pickup but they didn't even tell me until I called them and asked! I could go on, but you get the point! All in all, they are very nice, very good at fixing the car, the buying experience is great, and they have a good selection. But if you ever need service, no matter what it is, you can expect to be without a car for a week.

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