Cincinnati, United States
2643 Edmondson Rd
N/A
+1 5139241938
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Amazing company. Staff is so friendly and helpful. Dropped off my board to get it waxed and sharpened. Awesome service!
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This was my first visit great place lots of cool hiking, camping, kayaking, rock climbing stuff I just wish they had one closer to were I live. Staff was very nice and helpful had a large selection of everything didn't really find what I was looking for but I think it was a order only item but I was impressed over all with the store. If you like the outdoors visit this place the definitely have stuff you will like.
Why is the process of checking out so infuriatingly slow at this place? There were 4 registers open when I was there, and only 3 people in line ahead of me, but it took 25 minutes for any of those registers to open up. The cashiers were more engaged in meandering conversations with the customers than in getting people checked out. If there's anything a business needs it's efficiency in how it collects money, but that seems an afterthought here. And of course they want to engage everyone in the membership speech. Here's an idea: just ask people if they'd be interested in hearing about membership and then move on quickly to checking them out if they're not. Stop wasting multiple people's time trying to sell memberships. Overall thus is a nice store that represents niche products you won't easily find in this range of quality and quantity anywhere else. For the once every few years I need some of that, I tolerate their process.
Ryan was new but extreamly knowledgeable and helped me pick the perfect trail running shoe for my upcoming hikes in Colorado. He did an amazing job helping me get the right fit and selecting the right shoe. The rest of the staff was also very helpful in the other departments. Amazing place to get your outdoor gear! Same prices as Amazon except you can try it on, feel it then if you don't like it you can take it back. 100% recommend!
They were beyond helpful when I came in looking for climbing shoes for my son! And they have an incredible return policy!!!
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