Boise, United States
9196 Emerald St #180
N/A
+12085503393
I've loved working with Scott at Citadel - he's responsive, proactive and always accommodating. All of the products we've purchased have been high quality and cost effective. I couldn't recommend more highly! and definitely request to work with Scott on your orders!
like
Good quality, prompt reply and fast delivery! My first experience with Citadel was great. Hope it's just a starting point. Thanks!
I ordered caps for bottles, the photo that was on their website did not match what I received (false advertising). I immediately started communicating with them to return them, we did open one bag up thinking that they were the correct caps and quickly saw that they did not match the photo on their website. I returned the remaining caps in their original packaging, untouched, unopened. I included the correct cap that matched the photo on their website so they could see that they sent me the wrong caps, they did acknowledge that what they sent me does not match the photo. I also paid 75 to ship the wrong caps back. They did refund me for what a I returned but wanted to charge me 262.08 restocking fee, this was for 3 bags of caps. I am a business owner as well, I would never be able to justify charging a customer 262.08 to throw something back on a shelf, it is a complete racket. Their justification for charging me a re-stocking fee was because the item-number beneath the photo matched what they sent me, the photo does not match what was sent. This is what I went by. If this was an honest mistake on their end I would have excused it but the fact that they are trying to keep the 262.08 and in addition me paying for shipping (75.00), plus the cost of the bag I had to keep because I opened the bag (100.80) has put me 437.88 in the hole for caps I CANNOT use. Bad business. very short-sighted, buyer beware. They do not value their customers. I would never do business like this. Buy at your own risk!
I ordered bottles from here. Not only did they come fast, but they are extremely high quality for the price. The bottles are a durable plastic that you can't see through which is great. Customer service is awesome and everything was packaged really well. The prices here are one of the best I could find. 10/10 recommend and I will be ordering again soon as my business grows!
I had the best customer service experience. The person who assisted me was so helpful. Quite frankly, all the service reps are super courteous and helpful
Deli
The best companies in the category 'Deli'