City of Industry, United States
320 S 6th Ave
N/A
+1 8005767717
This company is a total scam, don’t use them seriously!!!!! go with a different closet company. I gave them a call to do a custom closet design for my master closet and it was a total headache. First the design consultant came out to my house and she was very professional making you believe this is going to be a nice custom closet. WRONG! On installation day closet world send one-installer who apparently had to do the entire job alone NOT GOOD. He arrived at approximately 1030 am and left my house at 10pm. My master closet is on the second floor so he had to carry everything up the stairs alone. While doing so he scratched multiple walls. He started the installation and took the entire day without finishing the job. I spoke the manager about it, who apologized and said he going send a different installer in a few days. The second installer finally arrived and tried fixing the first installer issues with the closet but was unable to do so after hours of trying. The issues were all the drawers were uneven and wasn’t closing properly and some of the panels wasn’t lineup correctly. They was suppose to install my drawer handles and hamper and they didn’t do it. It was few more issues but I can’t remember exactly at the moment while writing this. I’m in general construction so I was able to fix all the remaining issues with no problems. The manager from closet world finally called me after the second installer wasn’t able to complete the job. I told him I fixed all the issues and I don’t want anyone from the closet world company ever to come back to my house again CLICK!!!! I’m sharing this because I don’t want the next person to go through this like me and my wife did, especially during difficult times this country is facing.
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I paid for my closet at the beginning of January only to have my installation canceled, 3 weeks into waiting. The Sales Manager canceled for an \unknown production issue\ It's been 11 days since that time and the Sales manager won't return my calls and when I do get a hold of him he lies and says his secretary didn't give him the message. I've submitted complaints online through the Closet World website and have also been ignored. The Sales manager refuses to give me contact info for anyone above him. I even spoke with the installation manager and he tells me I have to talk to the sales manager. Please spare yourselves and do not do business with this unethetical and slimeball of a company. There are many other businesses out there who will actually treat you like a human. 5 weeks after signing a contract all I have is money gone from my bank account and NO CLOSET!!! Go elsewhere.
Tight clean installs.
Truck drivers: since this was my first time being here and i went in the wrong gate cause the planners didn't put in info in my load to make sure I would get to the right receiving docks I would share pics to help the next driver. The blue location dot is where the 2 receiving docks are not where the red marker is which is where I went cause I saw a gatehouse there. So if getting off hwy 60 take exit 14 and go north on S 7th ave and then left onto Proctor ave and docks are on left before stop sign and across street from Frontline Freight sign. This is the best way so you don't have to blind side back.
Looks like something I can do myself and very expensive even after the supposedly provided discount. Installers were one hour and a half hours late and did not call to say they were behind schedule, I paid a portion in cash and the rest on credit card and they tried to charge the full amount to the card and called me to say the charge did not go through. Also I had to call them to find out what time they were scheduled to be here, very poor customer service.
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