Clermont, United States
528 8th St
N/A
+1 3523943009
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I was with a couple of friends when one of the owners (Bob) offered to sell a used Trek listed at 2500 for 1500. We questioned his motive for such a deep discount and he simply responded that they (Epic) wanted to move inventory. Approximately, one week later my friend went to purchase this bike. The sales associate acknowledged that Bob more likely than not made this offer in good faith. However, if she wanted the bike it would be 2500. She also had a bike in for repair to the tune of 150. They said, due to the misunderstanding with Bob, your repair is free of charge. Now we have a good-faith misunderstanding - oxymoron right?!?! Look, I’m not trying to drag Epic or Bob or the sales associate. But, a deal is a deal and once you make said deal. The expectations is that you honor that deal. You can make of this what you want. But as for me and my bike team. We will not be patronizing Epic until they are willing to own up to sell the bike as agreed - 1500 and make Bob eat the cost. I’m old school and believe a man’s word is his bond. We ignored all of the negative reviews because we simply believe in supporting small businesses. I hope Bob and the other owner do not try to drag me for telling the truth!
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Stopped in looking to purchase a bike for the wife and I. The gentleman at the counter never even acknowledged us. Extremely disappointed. My wife and I are Clermont natives this place will never see a dime from us. Go to Clermont bicycles they where much more pleasant and we purchased two bicycles from them.
This shop is professional and knowledgeable with excellent customer service. Roman patiently took time to answer my questions and assist me.
Disgusting customer service just gave them a call for one second and they would not pop my headset cups out something that takes one second . I do not recommend this shop very rude and just hung up quick didn’t want to deal with it . Everytime I call they keep hanging up and won’t the call very nasty. They have a bike shop that will definitely be going out of business very soon with the way they treat customers. Very low, no respect
I was having a drink (bought from their coffee shop), on the terrace next to my bicycle, and in a hurry to continue riding. I was standing and drinking. The employee told me I cannot have my bike on the terrace. Do note that there was no soul on the terrace, nobody. So rude, not customer oriented.
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Wheelchair-accessible car parkWheelchair-accessible entrance