Cleveland Heights, United States
2953 Mayfield Rd
N/A
+12165321410
The 3 stars is due to the finance department. The sales associate I worked with was great. However, if you choose to go here please get your own financing. I have been trying to get in touch with someone in that department for weeks now. I’ve left multiple messages and have even talked to the GM and still have not received one phone call back. They claim customer satisfaction is their priority but in my experience that has not been the case. By them not contacting me they are failing to hold up their end of the contract we signed which states I may cancel my GAP insurance. So again please get your own financing because once you purchased from them they no longer make you a priority.
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I got my Honda Accord Sport from there. They're the best car dealer in East Cleveland Area especially for Honda brand.
First of all this place is as clean as a doctors office. Every time I go I am greeted and all my issues are addressed. I always make an appointment,,,,,Wait time is usually an hour or so until you're given an estimate. Unless there's not many people ahead. I have a 2017 honda accord sport and there was a loose shield just dangling beneath my car they were able to just bend it back into place without buying a new part. (Thanks Honda) Some of the estimates were high but its great to go to the dealer and find out exactly what the problem is. I love the free car wash so my baby always goes home shiny!
Found via internet, very casual atmosphere greeted without corralling, at my leisure found Ray I explained I never drove a Accord and wanted to, had my eye in a low mileage Accord which was already sold. Ended up driving two older versions which were impressive. Ray answered every question if he didn't know he got answers, so helpful. Further discussions revealed a really good warranty program included in less than 100k vehicles that blew me away. In addition to Honda this dealership itself offers no that lasts as long as you own the car. An exceptional additional warranty. All in all, worth going here because the philosophy and the people show integrity. Ken B
My first time visiting Honda service in Cleveland. Now this will be my go-to oil change place. Great price and awesomely fast service. They gave me a carwash coupon but I wish they'd wash my car on-site after the oil change.
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