College Station, United States
715 Texas Ave S
$$
+1 9796950763
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Amazing customer service! I’ve been all over town looking for something and no one at the other stores have been near as helpful as the staff here. An older gentleman helped me, I guess he could tell I needed help by the way I was staring at a shelf Looking lost. He was so sweet and helpful. When we couldn’t find what I needed he offered to order it for me and even gave me recommendations of other places in town that would have it. Oh my gosh I wish I knew his name but he made my day today with his kindness.
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Everyone was so helpful! Jason showed me all over the store, helping me find all the items i needed. Eric helped answer all my questions about thier copy machines and the prices for self service as well as full service. He showed me all the office tools that they offer for customers to use in the store. I was able to do the work i needed right there in the store saving me not only money, but allowing me to finish my project with all the proper items i needed. I had chosen a binder that was to small at first, but because i was able to work in the store... i realized i would need a larger binder and was able to upgrade before actually purchasing, and having to return later to exchange the first smaller binder. Elise, was so very friendly at the checkout and made sure i had all that i needed, and did so with a smile. I drove out of my way to go to this store, and it was well worth the trip. A
My all-around experience at this office Depot was absolutely wonderful! Despite the fact that I had to come back twice and exchange items that I purchased that we're not working, I I left happy as I could be with everything that I needed. it really was a customer service experience that reminded me of what things used to be like at all good businesses 30 years ago! I would like to thank Garrett the assistant manager in particular. He knew his stuff had great suggestions and when they were out of stock of what I really needed he discounted the more expensive version of it as an apology for them not having it in stock, which was just so far above and beyond any customer service you get anywhere nowadays. Someone should give that man a medal and a raise!!! I will happily support this brick and mortar store as much as is in my power! Thank you Garrett! you turned what could have been an absolutely horrible and incredibly irritating situation into a pleasurable, fast,a fulfilling customer experience! Keep it up!!!
I've been coming here for years to buy office supplies in a pinch. My trips have always unremarkable, until I came in with a friend who had a problem with her laptop which she purchased here. The laptop lived a good life but gave up the ghost too soon, and the laptop company had been difficult to work with. We brought it back in to Office Depot and one of the tech specialists went to work on it right away. He determined that the laptop needed replacing so he called over a manager to help. The two of them worked to find a replacement, and when a comparable model wasn't available, they issued a full refund. I was amazed at the compassionate service they provided and am happy to recommend this location to anyone who asks. Shout out to Garrett and Jim W. for amazing customer service. Thanks y'all!
Services advertised vs services actually offered in store are two very different things. Thanks for the wasted trip.
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Wheelchair-accessible car parkWheelchair-accessible entrance