Colleyville, United States
5019 Bluebonnet Dr
N/A
+18174888211
Hello, my husband and I remodeled our Master bedroom' bathroom and had a new shower door and glass wall installed and when I tell you that I have had to call the company at least a dozen times, I am not kidding, and this has been going on for maybe a year and a half or longer. I expressed concern about the initial installer who in my non professional, one not able to swear under oath or hand on a Bible, was high as a kite. The header wasn't attached properly, I know because he forgot to put a sealant affixing the glass to the header. The shower door slides forward hitting the glass frame. I asked that they not send the same person back out and they did anyway, which I confirmed recently. They have canceled 2 appointments with me, they told me last week that it would be a charge of 75.00 and I said you are crazy if you think you can ask me to pay for something that was installed wrong. I spoke to the manager who was supposed to come out last Friday, he didn't call nor did anyone from the office so, I started blowing up their line. I am still waiting on a call back today. I have gone way above and beyond in the understanding department. Trust me it gets better but, the ending hasn't been determined yet. I will update once the service has been completed. It will either remain a 1 star or go up. I know there are things that happen and people have bad days but, years, really??
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I would definitely recommend All Pro Glass and Mirror to my friends and family. They’re always friendly and they get the job done right!
Worst experience ever. These people take forever to get the glass ready and the young lady that answers the phone has the worst attitude and horrible customer service. DO NOT USE THIS COMPANY, YOU WILL REGRET IT. If I could rate these people 0 stars I most definitely would.
The installers are smart and very helpful. They helped turn a nightmare into a dream. Really made a difference. I would sale my soul or give up my first born to have their unbelievable service again. I love All Pro Glass and Mirror. My God bless them and all they love.
My kids broke my China cabinet glass door. I brought them the other door's glass ,they measured it and I had a new glass door the next day! Thank you so much for the great service and fast turn around.
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