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University of Maryland Eye Associates

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Columbia, United States

umms.org
Ophthalmology clinic· Eye care center· Optometrist· Optician

University of Maryland Eye Associates Reviews | Rating 2.2 out of 5 stars (5 reviews)

University of Maryland Eye Associates is located in Columbia, United States on 5900 Waterloo Rd Suite 230. University of Maryland Eye Associates is rated 2.2 out of 5 in the category ophthalmology clinic in United States.

Address

5900 Waterloo Rd Suite 230

Phone

+1 6672141111

Service options

In-store shopping

Amenities

Toilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible liftWheelchair-accessible toilet

Open hours

Mon
8AM–4PM
Tue
8AM–4PM
Wed
8AM–4PM
Thu
8AM–4PM
Fri
8AM–4PM
Sat
Closed
Sun
Closed

...
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J

Jeff Hamman

Terrible customer service! I called for 4 days trying to get an appointment. Their call-back system does not call you back when indicated, if they call you back at all. Some days I kept trying to get through and kept leaving call back numbers that were never returned. The last call I made said my wait time was 13 minutes (at 2:30pm). They called me back after 5:00pm. I answered on the first ring and they immediately hung up. Guess customer service hours were over. Under no circumstances would I recommend this practice. I don't understand how they stay in business. Maybe the doctors are better...

R

Renee Wisely

The only reason they received two stars is because we had a wonderful experience with our previous optometrist. She recently left UMMC, and we did not receive notification (red flag #1). Called to re-schedule with a new optometrist, was easy get in. However, less than one week from the appointment I receive a call from the office that Dr. Munir, had cancelled all appointments that day and the next available is OCTOBER (OVER TWO months away). Not acceptable. If you cancel a day for whatever reason, it is common courtesy that you have a sooner make up day or open additional slots to accommodate this (red flag #2). I will take my healthcare needs elsewhere.

D

Dalia's Adventures

I second that comment about giving them a negative 5. The doctors are great, thorough and very knowledgeable. But beware of the optical shop. DO NOT GET YOUR GLASSES DONE THERE! That place is a mess, they lose your glasses, no one EVER answers the phone, no one will EVER call you back.

C

C Shambry

I just had surgery yesterday and my discharge papers directs me to call with any concerns. I've been calling since this morning regarding a prescription that can't be filled and some bruising that I wasn't informed would occur. The call back system doesn't pick up when I answer and no one has been available using three different phone numbers. Lesson learned, don't have surgery on a Thursday because no one works on Friday. I'll be without my post op medication for at leazt 4 days if not 5. Sooooo disappointed!

T

Theresa Brown

If I could i would give no stars the service is horrible and I got my glasses from them and I see better without my glasses so I had to go to another eye Dr and get another pair of glasses and get the right prescription so that I could see

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