Columbia, United States
9420 Gerwig Ln
N/A
+1 8889262766
DeliveryIn-store shopping
The customer service at W.B. Mason is awful. I'm a very patient and understanding person and have never given a 1-star rating on anything before. I basically ordered moving boxes that never arrived. I spoke to customer service many times and each experience was essentially a runaround. I had to get my credit card company involved in order to finally get a refund.
like
I tried to order a webcam that wasn't available anywhere else. Days after I submitted the order, they told me it was backordered (which it didn't say at the time of ordering). I tried to cancel because I needed it quickly and never received a response from customer service. Weeks later, they told me it was on its way. I tried to cancel again and again never received a response. The tracking number they gave me didn't work, and today the webcam arrived - except it's an entirely different model than the one I ordered. Terrible experience all around.
Very disappointed. Pricing was great. Service and Delivery was not. So many times we would order things that would say \delivered\ but never actually got here. No problem getting a refund on the items but still ended up ordering from somewhere else to get the stuff we needed.
Staff was friendly. I had an 8pm appointment and arrived at 730pm. They gave me a dock right after I checked it. Backing is just a little tight because it's not much room to pull up and you have to curve back into the dock. Against the dock is alot of trash and wood so be careful not to run over nails. They finished loading me at 945pm. No seal was required for my load and they gave me 2 sets of Bill's.
only received 1/5 of what I ordered...They gave me inaccurate information about the status of my shipped items and most items never shipped. Had to cancel most of my order. Not worth spending your time or money here. \in stock\ items are a lie.
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