Columbus, United States
285 E State St
N/A
+1 6145669683
Toilets
Wheelchair-accessible toilet
I paid 500 towards my son's bill. My bank statement reflects this. I got a new updated statement saying I only paid 125. Absolutely zero way to get in contact with these people, as they won't answer the phone or return any messages. They just keep sending incorrect statements with no way for me to dispute them.
like
Like many others mentioned I had issues calling their phone lines. However, attached to my bill was two email addresses to contact to set up payment options or correct billing information. In my case it was a billing error, wrong insurance billed. I emailed Ally and she got back to me by close of business the same day. My issue is resolved and I'm quite pleased with the speedy response and resolution. I'm assuming a lot of their office people are working from home due to COVID and phone lines aren't connecting appropriately. Email worked best for me!
I’ve called and left messages for this establishment and no return phone call. Called multiple times in one day ALL day, absolutely nothing. No one ever answers the phone. How are we supposed to get answers to our questions if their business is not operational? Billing people and go ghost. They should be reported.
Called 6 months ago after trying for weeks to get a hold of someone to handle a bill. Spoke with someone to set up a payment plan, and sent in first payment. Did NOT receive an updated bill for 6 months. Finally receive the bill with a note saying they haven’t received a payment since the original one I sent over. There is no way to contact anyone to discuss their lack of communication, the phone is never answered. Unfortunately, because their online bill pay system is broken and you can’t use it you need an updated bill to send over payment via your card information in the snail mail. I will attempt calling them over the next week but if I can’t get a hold of someone this bill is not getting paid. I’m not going to blindly send them money without updated statements.
I appreciate them caring for my baby but when they billed my insurance they didn't do it correctly so it showed up on my credit. me and the insurance has tried to contact them MULTIPLE times. the only time i got ahold of them they acted like they couldn't do anything for me and now they wont answer and they wont return my messages. I just want this resolved. I cant find another way to contact them. will change review when I get a call back
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