Gadsden, United States
241 S 3rd St
N/A
+18002662278
So they did maintenance in my area which was suppose to improve the quality of the service according to the notification from my xfinity app. This was more than 2 days ago and my service has been down since and it's going to be another 5 days before they get someone out here to attemp to fix it. Now, I have had comcast for years and it's never been this bad. Honestly considering switching my internet service. Over a week without service, probably wont give me a credit to my bill and will likely even charge me for the technician as well. I know how this goes.
like
When I got there, only 2 agents were available. Both were evidently working with customers. I was the 3rd person waiting in line. After I'd been there 15 min. one gentleman said he had to go to work just needed to drop off a set top box. They refused to help him because one customer was getting a new phone and they were having some issues getting her set up. Evidently the other customer was getting new service and his agent had to swap with the other one because he was not familiar with how to gain access to the "package" wanted. So he left, not happy to say the least. The other person in line was also wanting to return/swap a set top box. I just needed to pay my bill. After another 10 min of waiting, I tried to use the payment system and it wouldn't recognize my account. I tried another phone number and finally got access to my account, paid my bill, wished the other customer good luck and left. I'm having to pay my bill at the service center because after 4 months of trying auto pay they never got it to work correctly. When our contract runs out I'm probably going to switch to Dish Network, especially if I can get the ID channel Comcast dropped last year. Just not pleased with this service at all.
Horrible experience here as always. Very unprofessional staff. They act more like petty teens with attitudes than customer service representatives. Went in to exchange a defective cable box and was refused service because one of the workers heard me tell my mom while waiting outside to go in that I did not like the local store because of previous issues with their inability to provide proper service. I was told by a so called adult that I since I didn't enjoy the previous service I could just go online
Terrible costumer service. They send you to an automated message and expect you to go online to resolve your issues. Can I speak to an actual Person and one that speaks fluent English.
Worst help that I have ever gotten in my life I have talked to five different customer service agents and nether one can help me activate my wifi box
Very helpful.
I do not hate this place I love this the best internet service going thank you
the internet is 2 different signals and i appear to be paying for both. One is not my signal at all. Cable ,..we own 1 small blk box but they continue to bill outrageous bills ordering us to pay for them. Ive called,..visited office and requested a tech to our home. No response and upon visit , the service was horriable and no help at all.
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