Amherst, United States
160 Old Farm Rd
N/A
+18002662278
I didn't actually go to the office in person, but did all my business over the phone. My service representative, Shawn, was beyond helpful. He was very thorough as far as explaining services, pricing and what to expect from the tech that will come to my home. He even followed up with me by letting me know I could get my service a day earlier. I was highly impressed with his care for his customers.
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I know today was the rare exception , but every time i have been into the Amherst location its been a great experience. Complete opposite of what i expect every time. Today , i just walked in and out of there, for a replacement box, total time of well under 30 sec. I literally walked in, set the box on the counter, before i could finish telling her what was wrong she had scanned and handed me a new box and receipt. All with a smile and great positive vibes. Thanks!
The woman helping me was really nice to everyone but when I came up to the counter she became rude knowing that I was from Michigan and ordered Internet online. Apparently that's bad for their inventory which no one tells you online. Not sure why :/ how was I supposed to know when no one tells you this on the phone- made my experience in Amherst pretty terrible
Wouldn't let me have wifi for a week and a half and I live in the middle of the woods. I even know how to self install my own modem and such but they couldn't send someone out to verify my address for a week and a half. Extremely unhappy.
I received good service there the workers were helpful and courteous and did whatever they could to help.
Comcast has a monopoly out here so I was totally expecting a rude reception from indifferent employees. Instead I received relatively prompt and friendly service and while my problem was not solved they were quick to try to help.
Small, always quick and never too busy! Better than going into Springfield.
The lady that assisted me was very lovely! Very happy with this place
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