Phoenix, United States
4551 E University Dr
N/A
+1 4809661595
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I had taken my boat to complete marine for a repair and they told me it would take 3-4 weeks, bummer right? But I understood seeing how it was in July and was sure they were busy. However they had my boat for over 2 months. I finally got it back on Friday and took it out on Wednesday. Within 30 minutes of being on the water one of the clean out plugs blew out at 40mph and broke the latch to the hatch that covers them. The clean out plugs have lanyards on them that connect to the boat so they don't end up at the bottom of the lake However they never connected them to the boat and now it's at the bottom of the lake. I called them when I got home and told them what happened and they said bummer I'm sorry that happened to you. I had to purchase a new plug assembly and latch that cost 385. I made it clear to them that they never connected them back to the boat and that their mistake is costing me a lot of money thinking they'd own up to their fault and make it right but they didn't. So they ordered the parts and I picked them up and again told them that I wasn't pleased having to spend that kind of money for something that they were responsible for and I just got a blank stare and a smile. I understand things happen but what bothers me most is when people refuse to accept responsibility and make things right.
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Always have a great experience. They carry evinrude parts, and will go the extra mile to help even if they don't have the part. And as usual the part works.
What a great place to get your boating supplies. The most helpful advice was given by the service manager that saved us over a hundred dollars. Wonderful store.
Review These guys have been nothing short of amazing. Layne and Tieshia were awesome in getting me financed (which I wasn't sure would happen) and helped me pick out the perfect used boat for my family. We did buy an 06 bowrider with 400 hours on it so the 30 day warranty they gave us has been a life saver. I knew the boat wasn't going to be perfect with its age and hours but every issue we've had over the past few weeks; they’ve taken care of quickly. Frank and Lola have been great in getting the boat in, combing through, and fixing anything that comes up! I also had the pleasure of meeting John the owner my last time in and he was extremely kind and reassuring. This last time I took the boat back, it was technically out of my 30 day warranty window and he assured me that since my issues had been made known over the last few weeks, they would still be covered. You can see they're not out to make a quick buck, or leave people high and dry (boom! Pun intended there). They've honestly won my business for life. Oh yeah, and can't forget to mention Sam who went out of his way to get my wife a custom life vest, a gigantic duck tube and a grill for the boat. To everyone else there; thank you for everything thus far.
Great Dealership! We chose this dealership after looking around town, these guys were the most genuine. They took the time to explain things to us when it was a 100 degrees in the summer. with sweat dripping down their brows they were happy to explain anything we needed for our new boat.
Deli
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