Chesapeake, United States
1036 Volvo Pkwy #5
N/A
+17574108844
Called here to check prices. Got what I needed. Headed right up there, there was 1 person being helped, 1 person waiting, then us (my son and myself). In come 2 other people while we're waiting. The guy working there asks me who was next, me. Then asked what I needed (flat repair) ok. 1 the guy being helped then me. Okay He asked the woman behind me what she needed, she tells him whatever and he takes her right back...wait, what??!! Then he proceeds to help the guy behind her...WHAT??? Called another shop while this circus was going on, got a MUCH better price so I suppose I should thank them for the poor customer service...nahhh. Great business model. NOT!!
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Called this location on a Friday and explained what I needed done to my son's bike. Was told they'd be happy to fix it and drop it off on Saturday. Upon getting there, I'm told "Sorry, we're only doing flat tire fixes". Extremely annoyed about this.
Lance was outstanding. We had tons of questions and asked for advice on a lot of different topics and he was great and knowledgeable. I would recommend this place to anyone. Thanks Lance for what you do so well!
salesman had no knowledge of the bikes they carry, and I felt extremely rushed. It was a bad experience for me especially while being in the process of spending a couple of thousands on a bike. Long story short I ended up going to Trek down the street who were absolutely awesome, helpful and very knowledgeable of their products.
Been in twice for tubes and miscellaneous supplies. Great service both times. They are super busy with the virus but always helpful. Busted my rear derailleur today so I'm dropping off my EMTB tomorrow for a bit of repair work. :)
New Review: 5 Stars Again! Lance had the store set up for service and sales while being great about Covid-19 safety all the while. Took my bike in Changed out the tire and tube and had me back on the road in an hour. We buy all our cycling items here including the bikes. Both Mountain and Road bikes just re adjusted by Lance and road today. WHAT A DIFFERENCE. They know their business and know bikes!
Got their last minute before they closed just needed a simple tube for a tire didn't even charge me cost me and told me to have a great day excellent place been here before and I'll be back
Lance was very professional and amazing. Cooler we both serve in the U.S. Navy with the same Rate as an ABH. My bike is up and working better than before..Thank you guys.
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