Conway, United States
1313 4th Ave
N/A
+1 8432482591
Kerbside pickupDelivery
Two weeks ago I called Conway Rental Center to reserve a brush mower for a day at the end of the week. Gave my name, address, etc. The man on the phone was real friendly and said I could come get it that Saturday. Due to a family emergency, I called him and canceled and told him of the emergency. He said no problem, and I went ahead and reserved it for the next Saturday---no problem sir! He said. I live about 15 miles from Conway Rental Center and the sole purpose of going to town that sunny Saturday morning was to get that brush cutter and finally be done with the job I had lined up so long ago. Pulled into the parking lot with my trailer—didn’t see the brush cutter—red flag! I thought, “boy this ain’t gonna happen”. Sure enough, I go in and tell guy behind the counter I was here to pick up the brush cutter and the man with a big friendly smile says it won’t be back until Tuesday. I told him that I reserved it over a week ago and I just called two days ago to make sure it would be here when I came and the man I talked to assured me it would be waiting. Of course I was unhappy, but sometimes things get screwed up and I can deal with that. What blew me away was this guy’s attitude. Didn’t apologize, nothing, just said won’t be back until Tuesday. Finally I asked the guy if my name was even in his rental log showing I’d reserved it---“no you’re not in here anywhere”. As I was trudging out the door he said “might try Cannon Equip”. Anyway, I won’t be back … Dan Smart Conway, SC
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Excellent friendly service and fast. I go there mostly for propane they even have a rewards program! program!
Best place to fill your propane tanks. And they have a punch card to get a free tank after 6 punches.
I will never rent from them again. Pulling up to the rental center, everything was just sitting outside in the open with no coverage. The stage and stairs we rented were a safety hazard, and put us at liability for a lawsuit. The stage would bend under my weight and I am only 118 pounds. Parts of the stage had rotted wood, and wood that was missing. None of the stage panels matched in color. When we picked up the stairs and stage, we actually had to assemble the legs to the stage ourselves. We were delivered a set of wooden steps that were just boards nailed to each other and were VERY rickety. One of the steps had chunks of wood missing. The metal stairs that we were forced to use (by having no other option) were duct taped together and I actually had to re-duct tape it so those walking on it would not trip and fall. The person who helped us did not see anything wrong with the condition of the equipment. The photos online are NOT a representation of the quality of the products you will receive. Since we were renting, we did expect the equipment to show some wear and tear, but we didn't expect it to be such absolute shoddy and lazy work.
These guys are awesome. Especially if you don't know what you are doing. They explain all the equipment and tell you what piece of equipment will work best for what you are doing. Will continue to go to them for all my rental needs. Thank you.
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