Conyers, United States
1541 GA-20
N/A
+1 7709290310
Online careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Passport photos
Awful customer service at the pharmacy. I tried to have my prescription transferred and refilled here via the online portal. Weeks went by without a call or notification of my refill. I attempted calling mid-day on a Tuesday and was on told for 10 minutes. I just hung up and said I'd try the next day. Next day, I called around the same time and was on told for another 10 minutes before someone answered. I told her the situation that I requested a refill and but never picked it up. She went back and forth with me about whether I had filled at that location. She had an attitude and was very rude. There were people gossiping and talking very loudly in the background, very distracting. She never mentioned if she could see that I requested a refill or what happened with that situation. I was going to ask her to transfer all my prescriptions to that location, but I opted for home delivery instead so I wouldn't have to deal with their awful customer service again.
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This pharmacy is the biggest joke. They never have the medicine in stock inthe pharmacy. Ive had prescriptions from eye drops to benadryl and even poison ivy medicine and guess what they never have anything. Its a very big inconvenience. I would say they need a new pharmacist that knows how to order their items when they are out. My kids shouldn't have to wait for day to get their medicine because someone isn't do their job. I know pharmacies run out of meds but not every single prescription i come in with should be out. START DOING YALLS JOB!!!!!
Never have had any issues with the pharmacy staff. They are polite and professional. I have to go about 12 miles to use this pharmacy but worth the distance!
Waited 1 hour and 5 min on hold for pharmacy. When I finally talked to someone - they had faxed my doctor to refill 3 medications for my mother( she is medically fragile). The doctor never replied and CVS did not make us aware of this. So as a result, we are out of medication that is needed to sustain life. Poor follow up and poor phone etiquette. Sounds like they need help in the pharmacy.
Excellent pharmacy technician answered phone on Saturday. October 10, 2020...at 5:16 pm. Very professional and kind. Thank you. #miz_pound_cake
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