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CSI - Moving Claims Services International

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Coral Springs, United States

csipros.org
Small claims assistance service

CSI - Moving Claims Services International Reviews | Rating 1.7 out of 5 stars (8 reviews)

CSI - Moving Claims Services International is located in Coral Springs, United States on 5645 Coral Ridge Dr #459. CSI - Moving Claims Services International is rated 1.7 out of 5 in the category small claims assistance service in United States.

Address

5645 Coral Ridge Dr #459

Phone

+17727425246

Open hours

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Khaskel Melman

On behalf of my company and myself please accept my appreciation for the excellent job of Donna and Kristy have done for me. Thanks to Donna and Kristy for their leadership and dedication combined with the teamwork and energy YOUR COMPANY HAVE A VERY HAPPY CUSTOMER WHO WILL REFER MORE PEOPLE TO You!! I owe three companies in Florida area . I will recommend EVERYBODY consider they have their families and friends. VERY PERSONAL AND PROFESSIONAL! Please I hope to personally Thank YOU each member of your team but, in the meantime, PLEASE Pass along my gratitude to Donna and Kristy !!! More PEOPLE LIKE THEM IN YOUR COMPANY YOUR COMPANY WILL ALWAYS STAY IN BUSINESS!! THAT'S WHAT I CALL CUSTOMER SERVICE!!! Sincere , REGINA MELMAN

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Rosemarie DeSalvatore

Just a short note to let you know my experience with one of your customer service representatives. First let me explain that I am a senior citizen and not very familiar with the computer and doing things on line. Melissa G. went above any beyond to make my experience a pleasant one. She walked me through every step of the claim process, was polite and friendly. It's not often that you encounter a person such as Melissa and I just wanted to say thank you and I never could have done it without her. Hoping the rest of your staff is just as wonderful as Melissa and is able to make others feel the way I have.

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Kathy Kubina

To whoever is considering a move. Please note that I truly had the most helpful and curtious experience working with CSI Pros and Encore movers. Kristy and Desiree were more than wonderful as they were patient with my inabilities on the internet and extremely helpful and kind. They truly cared about my move as if I were family. I find that more than rare these days and they both should get substantial recognition for their impeccable job well done and appreciation. They both were eager to help and solve any questions I had. My husband and I had our own business with 65 employees and I do recognize the best of the best.

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Bryan Fears

Typical insurance scam. We submitted all proper documentation and waited patiently for months to finally receive a response that they would pay a fraction of what they owe us. What's the point in purchasing insurance. I thought they were a better company than this.

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Misty Hitesman

DO NOT USE THIS COMPANY. I have been trying to get a claim resolve since December. I still have no idea when it will be resolved. The staff is unresponsive and you will just get looped into a nameless system of being shuffled around.

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Sean Larsen

The mover my partner's mom hired to deliver a piano damaged the piano they delivered, refused to wear masks in our home, acted in a menacing way when they were asked to put on a mask before entering the house and then leave when they disregarded the request (puffed chest, stared us down, etc.), and then on top of it all, they damaged our front door, the custom storm door we had recently installed, and the hardwood floors in the dining room. The damage to the front door was worst. The threshold was destroyed, leaving about 3/4 inch gap under the door. It took a couple weeks to get people out to do estimates (it was around thanksgiving), but we finally submitted the claim the following month (since we had to submit everything together), and we have been waiting for some time now to get a response. Since we are in Wisconsin, which has very cold winters, the wait has been a stressful. Our dining room is basically unusable because it's so cold, our heating bills have skyrocketed, and our house is still cold all the time. We have regularly checked for updates, and we tried to indicate that this was a matter of some urgency because the damage was to the integrity of the home, but we were advised not to fix the front door because fixing it might cause our claim to be denied. This is absurd. There are terms we never agreed to (we didn't hire the company), and yet we are subject to them in order to get the front door of our home fixed.

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Mandi Eubanks

Trying to get an update on my claim. Kristy's first reply to my initial follow up email approximately 1 month after I submitted my claim was sarcasm, basically telling me they had 90 days to process and I need to be patient. I feel that I was within reason to inquire about my claim almost 1 month after I submitted it to make sure all was ok at that time. It has been over 90 days since I submitted my claim on 8/7/2020 and I cannot get a response. I will be contacting management, filing dispute with better business bureau and filing a dispute through interstate commerce.

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Ashley Thomas

I tell you anyone, do not use a moving company or especially have any form of confidence in these people helping you when your items or lost or damaged. They will not help you. I tell you buy your own truck and move your own things. In response to that reply below. You give no one an option but to accept a offer so minuscule. After one dispute, your company doesn't even let someone contest again. Even at the 0.60 per pound that is supposed to covered was not even offered for the things that were lost and damaged. To tell someone how they received support is unprofessional.

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