Costa Mesa, United States
3176 Airway Ave
N/A
+1 7145405566
They make very good products. Unfortunately that's where it ends, logistics and customer service is not one of their priorities. I ordered a Stillen intake for my truck. Item took some time to arrive, upon taking an inventory of the contents I discovered the CARB EO# decal was not in the kit. I called and got the run around from a number of different people. I finally got a hold of someone in the warehouse and getting them to mail out a compliance decal was frustrating. They wanted to charge me FedEx rate for decals which was supposed to be with the product. I finally agreed for them to scan the decal in an email and I took it to a local print shop to reproduce the decal and paid for it out of my own pocket. This ordeal spanned over 5 months. Regardless of covid restrictions it doesn't take 5 months to mail out a compliance decal which they should be familiar with because they operate in California. Like I stated earlier, their products are good but I would suggest you go through a distributor or different online store and put in your purchase notes to insure the CARB EO# decal is in the package (for California residents). I can not recommend doing business with this company directly, save yourself the stress and heartache.
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Stillen is a good company. Nothing against them. However in the world of tuning, performance and customer service they are left behind in the dust. Over the years that I have to deal with them over my supercharger which I believe they are using the Eaton M90 chassis and modifying the ecu and other components, their sales guys just don't know what you are talking about. I think I know more than their sales guys. Its disappointing. However their parts are okay, nothing that will blow your socks do. Long story short if I had to modify my car with any aftermarket components, Stillen would be towards the bottom of my list. However, I will give them 3 starts because they still painstakingly pull through.
The tubing they provide with the Tundra tru-air intake kit is too short from the box to the front inlet so I had to go purchase my own. Other than that, the intake is great.
They told me my order was good and ready to go, been a week later, contacted them said it’s on back order and they’re barely “making it” I’ve never had a bad experience with anything ever until I decided to order through Stillen or their vendors. Paid 120.00 for 2 day shipping. It’s been 2 weeks and they’re barely making it? What a joke. I’d honestly rate it zero if I could.
Stillen has very poor quality control. I bought a cat back exhaust system and had it professionally installed. It simply did not fit. It looked terrible. Contacted Stillen and they wanted photo after photo. Finally took it back and then acknowledged it was the worst quality issue they had ever seen. Sent me a ‘new’ one. Still isn’t centered but I’m tired of dealing with them. The customer service kid who help d me (Mizael) was helpful but the ‘VP’ was a coward. Wouldn’t get involved and was always ‘unavailable’. Definitely don’t buy a precision part from them because they can’t measure. This was a ‘nice to have’ upgrade that I would never again trust with Stillen. I asked for my emails to be forwarded to Steve Stillen but he is shielded as well. Never again will I spend a penny with Stillen.
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