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The Shade Store

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Costa Mesa, United States

theshadestore.com
Window treatment store· Blinds shop· Curtain store· Curtain supplier and maker

The Shade Store Reviews | Rating 4,6 out of 5 stars (5 reviews)

The Shade Store is located in Costa Mesa, United States on 3323 Hyland Ave Ste E1. The Shade Store is rated 4.6 out of 5 in the category window treatment store in United States.

Address

3323 Hyland Ave Ste E1

Phone

+1 7148812555

Service options

Online estimatesDeliveryIn-store shoppingOn-site services

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible car park

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Erika Scheible

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Will never be using the Shade Store again. Super over priced for what you get. They also have suffered greatly with the pandemic starting around June 2020. Had horrific customer service and installation. Most of the materials also feel cheap and I regret not going with a lower priced company. I worked with a design consultant who was great at her job though. Most of my samples never arrived or got lost in the mail (may have been pandemic related though so letting that one go). Then my measurements went pretty smoothly and delivery arrived quicker than I thought. It all went downhill from there. My original install team only partially showed up and were very late. I had one guy try to do an entire house worth of shades by himself and went way over the time window. His coworker showed up for the last 2 smallest shades. The large master shade after it was installed we found holes in it. Customer service booked a re-install and shipped me a new shade. The next 3 re-install attempts were no shows. Wasted my time and later found out most of the installers were laid off so that explains it but no one called me. I then had a replacement team come and finally do the job and the replacement master shade also had holes in it even in worse condition than the original. I then had a 3rd shade shipped and another install team booked but this time it was a third party and only one guy. He couldn’t do it and left. I am now 4 months in trying to get this job done right and at this point just trying to get a refund and touch it up myself. Maybe last year this company did better work but I paid thousands of dollars and feel like I got pushed to the side with no fix or awareness on their company’s struggles. Overall poor communication, planning, and quality control.

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carol wimbish

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OUTSTANDING ! We are so happy we decided to try The Shade Store for our window coverings. From the moment we met our design consultant Dianna Stiewig , who was absolutely amazing, helpful, and very informative to our installer Steve who also did an amazing job , everything is beyond our expectations ! Their products are very high quality and very reasonable. We had a very challenging high french doors and Dianna helped us pick the perfect shade ! Thank you for everything and we can't wait to get started on our other windows.

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Michelle Flora

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We had such a great experience here. Christa was phenomenal and helped us with an out of state move on new construction which had a few obstacles. Everything went absolutely flawless from the purchase to the installation. Very professional all around and would highly recommend to anyone. We love everything we purchased and the quality is fantastic!

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abbie lee

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I was referred here by my close friend who is an architect and designer, who had their product installed in her own home. We had an exceptional experience with everyone at The Shade Store especially Shannon. She was very knowledgable about the products and patient. She made the process as smooth as possible and made us feel comfortable and confident with our decisions. Having done the whole house it was a big investment but one that we are happy with. Installation went smoothly and the installers were very professional and did very clean work. Shannon was always very quick to follow up. We will definitely be using Shannon's services and The Shade store in the future. I would recommend to anyone whole heartedly.

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Jann Mackey

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The Shade Store has excellent customer service and communication skills. It was a joy to work with a store that not only has an extraordinary product, but more imprtantly, listens to the customers needs, wants, and thoughts to enable them tp provide a product and service that is so important to your home design. Thank you again. I would definitely recommend this store.

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