Murray, United States
4995 Commerce Dr
N/A
+18014876800
Absolutely unprofessional and overpriced. Owner Bob French has zero control, or authority over his workers. Bob has even been known to curse and yell at customers! (Read the other reviews here.) His employees are rude, and unwilling to work with you. Not to mention the unbelievable childish behavior. The likes of which I’ve never seen before! I did however, observe sloppy welds, and questionable workmanship on their doors and gates. There are many other iron gate and security companies in the salt lake valley that will treat you with respect, and professionalism. As well as actually give you a product worth the money! You will absolutely get a better deal per linear foot of fencing with other companies. If you’re in the market, I would recommend iron anvil, westernfenceco, carter welding, Rocky Mountain windows, or outback fencing. Thank you for reading, I hope I save you time and a headache with this review!
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Ordered a custom garden gate End result, we couldn’t be happier Sure, CSS was busy, so there was a wait. Yes, there was a snag., but the communication was SUPER, the price was right, and the overall customer service was ideal would highly recommend Thanks again, Zach
I have purchased 2 security doors on separate occasions , the second door I purchased was not right to begin with, when they installed it, the weather stripping at the bottom made the door stiff to open, I mentioned it to the installer, he said it would get better in time, eventually it came off completely. I called and talked to Bob , he wanted to charge me again to put more weather stripping . After calling Bob several times complaining , he finally came out himself to do the job. I noticed he was not able to get the weather stripping all the way on the door , he left about a foot of it hanging off the end, it wasn't long before the weather stripping was destroyed as well. HORRIBLE HORRIBLE COMPANY TO WORK WITH !!!
Had iron fencing installed by Cottonwood Security they did a fantastic job. Bob was down to earth and honest, went out of his way to keep us informed about the timing and cost of the project. Zach was extremely knowledgeable and diligent. He did his upmost to try to avoid the sprinkler system. Since my only second language is Japanese and not Spanish, it was nice to conduct business in English and have no linguistic barriers. I would wholeheartedly recommend Cottonwood Security. I was impressed and am confident in both their work and integrity.
Bob French and his crew are great to work with. They are honest people with good work ethics. Their craftsmanship is very good and they really care about the quality of their work. They are also able to do this great work at reasonable prices. Bob is able to think outside of the box and really makes an effort to find the right solution that meet all of my goals (design, financial, beauty, strengtstrength and security) for the project. I have used Bob again and again for myself, our business and referred them to my family and friends.
Cottonwood Security came to my house and gave a bid for refurbishing a rusting security door. Within two days—after I verbally agreed to hire them—they raised the bid by 50. There was no identifiable reason for the increase, they just quickly glossed over it with vague references to “the bottom line” and the increasing price of steel, which was completely irrelevant in my case because they were going to refurbish an existing door. They refused to honor the original bid. The whole situation gave me a bad feeling, as though they were looking for a bit more profit but were careful not to raise the price too much and risk that I would hire someone else. I did hire someone else, and Cottonwood Security permanently lost a customer for 50.
Almost anyone would do same or better for cheaper. Ordered a security door and paid for half of it in March; it didn't get installed until mid-June. Decent quality, but a similar door from any of the home improvement store would've been hundreds of dollars cheaper (and with a quicker install!). Once installed, the screen didn't fit and had to be re-done. The lock box wasn't keyed properly. Was charged full price even though I provided my own door handle/lock. The lock orifice on the door frame was bent, rendering the deadbolt unusable. Save your time, money, and headache and go find someone else. That being said, Bob French was exceptionally apologetic and tried to be as helpful as he could in his situation
Contracted with them March 2017 to build a big driveway gate, install it, and install openers. Was supposed to take 6 weeks. Took about 6 months. No communication in-between. Charged 50% of the job to credit card in March 2017 though, big no no. And, by the way, they sub-contracted the job to different companies and when issues arose they wanted no part of it, it is between you and the sub-contractor they picked. We told them wind is a major concern where we live. Bob French said no problem, we know what we are doing. During the first major windstorm the bars where the openers were welded on bent big time. Called Bob French, took several days to hear back, more days to get someone to come out, and then, get this, asked for more money to fix it. They installed gate openers exactly like Liftmaster says not to install them in order to avoid bending the bar in windy conditions. It is clearly explained and illustrated with big clear pictures in the Liftmaster installation manual. Pointing this out with pictures resulted in Bob French telling me to call their subcontractor and take it up to them. Also, after only a few months many welds were already starting to rust as they were of poor quality and hardware used was of inappropriate size. Half the bolts on the pedestrian gate had snapped off already after less than a year of use. Caps of the posts flew away because they were not secured down. Every time it was an excuse after the next, gave them many chances to make things right and failed every single one of them. Got a real welder to come up to the house and make things right. He pointed out all the major mistakes they had made. I was horrified. Disheartening to see your lack of pride while offering your own community such shoddy work
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