Covington, United States
4191 West St
N/A
+1 8003913550
Wheelchair-accessible entrance
Don't even think of working with this company. They are the single most disorganized, unappreciative and least helpful auction company I've ever dealt with. A vast majority of the products I purchased I didn't bring back with me as they took literally no steps to uninstall them from the floor, walls, etc. This was not listed in the description of the auction that you had to come ready to uninstall, disassemble and otherwise rip out to take. That would have been ok, but wasn't prepared. Much of other people's auction merchandise had been brought to the front and segregated by lot and was ready for pickup - most every lot I bought was hidden in back coolers, around corners in hallways and all over the place and had to be uncovered by my guys just to find it. I'm pretty sure that the auction company actually bought much of the equipment (which I'm pretty sure goes against the ethics of auctioneering if it doesn't actually violate the statues and I believe that because their people were cooking dinner for and feeding the vast majority of those who were dismantling all the refrigeration on site. In any case - these people don't care, don't want to care and take their buyers for granted. THEN THEY HAVE THE AUDACITY TO CHARGE A 20% BUYERS PREMIMUM! What an absolute ridiculous bit of nonsense their auctions are. Stay away - read the other reviews like I didn't...I wouldn't have made that mistake.
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Very easy to work with and very honest! Two qualities that really stand out in the equipment auction industry. Great staff, excellent service— Buy with confidence!
I purchased racks from a closed supermarket in Tampa FL. When I arrived and spoke with a women at the front door she looked at my paperwork and told me to look around and find my items. I asked if she had any idea of the area I might find them in and she laughed and said no. I walked around the store, which was pretty much being pulled apart with metal and parts everywhere looking for my racks. Once I found them I wheeled them out and was good to go. As a customer that has handled many purchases from different auction houses, I have never seen such disorganization and none care for the customer.
Vision Equipment sold me, through an online auction, a bread slicer that was infested with meal moths. After contacting the company, and speaking with Keith (I'm assuming a manager, or owner), he told me to send him pictures of the machine, which I did. After numerous attempts to contact Keith again, he still has not reached out. Keith had mentioned several times that the equipment gets cleaned before it is sold. And yes, the outside was in decent condition, but the inside was jam-packed with bread, crumbs, and moths. I understand that buying something halfway across the country is somewhat a roll of the dice, but I would expect better customer service than what I have received. Gamble if you want, but I would steer clear of this company.
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