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Xfinity Store by Comcast

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Crystal Lake, United States

xfinity.com
Internet service provider· Burglar alarm store· Cable company· Security system supplier· Business to business service· Cell phone store· Telephone company

Xfinity Store by Comcast Reviews | Rating 3.3 out of 5 stars (5 reviews)

Xfinity Store by Comcast is located in Crystal Lake, United States on 5890 Northwest Hwy. Xfinity Store by Comcast is rated 3.3 out of 5 in the category internet service provider in United States.

Address

5890 Northwest Hwy

Phone

+1 8009346489

Accessibility

Wheelchair-accessible entrance

Open hours

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S

ShrimpBrime

Quick reliable service. Always a pleasant visit. Been with comcast for many years. Just picked up the S21 Ultra. In and out in under 12 minutes. Thanks Xfinity!!

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Werner Morales Padilla

Great service by Brandon, solved my issues in less then 30 mins vs \Amy\ at customer service call center which took that long just to discover that the issue was above her pay grade. She refused to release the call to the retention department. Great job Brandon! Thanks for your patience and dedication.

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Christine Sobczyk

Appointments are easy to arrange. Check-in is efficient. Although Fall and Winter weather may provide a challenge to the current operation outside the store. I requested a change in service and all went smoothly. I am trusting that my next bill will accurately reflect the changes made. I am not happy about the policy of paying a monthly modem rental fee. After a certain amount of monthly payments have been made on a modem, I believe the charge should be phased out. This charge is just a way to pad the bill. Such charges reflect back to Ma Bell days when customers had to pay a charge on their landline phones. Very happy, however, that Xfinity continues to provide Norton. This was a factor in my decision not to switch to their competitor.

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Kathy Gebis

Extremely disappointed in the customer service and support that they give. Due to them not doing their job properly the first time, we were without service for 4 days. My second trip there was not much better. Had to have a technician come out. When I asked what the issue was he said it was just a code he had to call in. When my husband asked the same question, he said it was the cables not being installed correctly. Now my third trip was to return the old router box and get a new one for another room. Needless to say, after hours upon hours on the phone and no service on that TV, I was told the box was bad and I had to get a new one. So again I had to go back and try and email the problem. It should have been in the notes, but the 3 people I spoke with said there were no notes at all on anything. Not even the previous times I was in. Why oh why did I renew for 2 years.

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PghBoy28

Great store to try out all of Comcast's new cool services. You can also return and exchange equipment. Xfinity rules!!!

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