Culpeper, United States
571 James Madison Hwy A
N/A
+1 5408255645
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I’m a first time pool owner and everyone at Payne’s has been beyond helpful! In the few weeks I’ve had my pool I’ve gone back numerous times to get my water right (we have well water with lots of iron) and every single employee has been nothing but super nice and gone above and beyond to help. Definitely recommend them!!
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I had a lot of trouble scheduling this appointment. It took them about two months to come out to my house after initially talking to them. Then when they did arrive, without prior notice, they inspected and then cut the broken parts off of my spa. Because they didn’t have a replacement part on hand, they then took the parts back to their shop after telling me they would order them and come back out. Later that evening I received an email from Michael informing me that they could no longer work on my spa and that I should contact somebody else. While they did provide contact information for another person and I didn’t get charged, I thought this was very poor customer relations and was unacceptable business practices. This all started in early March and due to the delays I am still waiting on service to be completed.
Payne pools is amazing. Came over and fixed my problem without a hitch. Highly recommend them!
Taking CoVid19 seriously. Excellent customer service. Excellent knowledge of everything pool. I'll be driving from Fredericksburg to use them from now on. Worth the drive. Best pool company in the area.
Just installed a pool this year and Payne pools and spas has been great always helpful no matter what we have needed. Would highly recommend them.
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