Cumming, United States
440 Tribble Gap Rd
N/A
+1 6787716639
I put my mother in the memory care and like everyone I am sure she hated it and me for the first month. After that she has fell in love with this place and the staff that takes care of them. This is a great place and they take very good care of their residents. I highly recommend this place if you have a parent that just needs that extra help.
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I have been unhappy in the extreme with the lack of personal care my loved one received at this facility. Had I known what I know now, I would never have placed her in this facility. Now I realize how staff at a good facility can persuade someone with dementia to shower, change and do physical activity with encouragement, persuasion, and creative phrasing of choices: “We do showers three times a week here: do you want yours in the morning or evening?” Skilled staff don't take no for an answer, unless they absolutely have to. This is such a huge contrast with the culture at Lanier Place which was to accept a refusal for personal care with no effort to persuade. The result was neglect of clothing changes for my mother-in-law, to the point of infection. There were more lapses in care and even her vital cardiac medication, resulting in emergency hospitalization. I sincerely hope that changes are being made. As I implied, my mother-in-law is not there anymore, as of this month.
Update : thank you for addressing the concern, very happy to know action is being taken. Equipment can fail, and every building has a bad day. Keep up the good work. Thanks again! I visited today on business, and it was extremely hot inside the main building, well over 80 degrees I'm sure. Maybe they have a reason for this and maybe not. I was concerned :
Love this place and the staff. This is a place that your loved ones will be taken good care of. The residents are like members of your own family.
Really nice, does not smell, activities and lots of talking, they seem very happy
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