Cypress, United States
29300 Hempstead Rd #112
$
+1 2812569522
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
David and Joanne were the best when I stopped in for two watches and engraving. They were both helpful and just happy people which is so nice to see! The experience was fast and I didn't pay too much for something so nice! Will definitely be back.
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The staff is extremely knowledgeable about the watch industry. Joanne, the store manager, was really helpful during my visit.
They apparently open & close whenever they want. Came here at 6:30 on a Tuesday & they had locked doors this is after calling to confirm they are closing at 8. Perhaps corporate need to be made aware of this.
I usually don't shop at Fossil, but I passed by the other day to get a gift for my father's birthday. This store was amazing and had an excellent customer service. I had several problems with the two watches that I purchased the day before, so I ended up dealing with a manager for unable to return. There was a nice, guy manager who has been working there for three years as he mentioned. He was very nice and willing to achieve customer satisfaction. Furthermore, I returned yesterday to get a wallet and another watch. Fortunately, I had David O. who was super sweet and friendly as he helped me out with the two purchases. I could see that he was trying to make me feel satisfied as a customer because I mentioned to him about how my father came to the store to get his watch engraved and experienced some struggles. These two workers were more than anyone could have asked for as they both tried to get their job done in a correct way by having an outstanding customer service. I would absolutely recommend to others about the store and these two employees. 10/10!
Always have nice sales. FYI, they don't do engraving on the weekends. Mon-Thur only
They were able to replace my watch. They will go above and beyond to help you with any issue you may have.
Great looking watches, prices are very decent. This store is the best option for me when I need to buy a new watch.
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