Dale, United States
2191 TX-21
N/A
+15123218075
It was not as bad as the reviews state. Veronica, the driver was GREAT. She was very professional and friendly despite the vehicle she had to drive us around in. There was no ac, only one window worked, the power steering was busted BUT Veronica still provided excellent service with a smile. There were a few things missing from the truck but the important stuff was there. Thank you again Veronica for excellent service.
like
Melissa has amazing customer service and the lot supervisor today thank you! First time at this location
My vehicle was delivered to IAA on November 24, 2020, at 10:00 AM via tow truck to be inspected for an estimate of damages. The vehicle was removed from the tow truck at 10:08 AM and moved again within the site at 11:50 AM. Oddly, the battery was removed/depleted at 6:00 PM. On, November 25, 2020, I was informed my vehicle was to be totaled or salvaged due to the damages, thus, I needed to pick up my belongings that were still in the vehicle. At 3:30 PM, I arrived to IAA and noticed the vehicle has been RUMMAGED through with my belongings SCATTERED everywhere from side pockets, center console, the trunk, and in areas that were not located near any damages to in be inspected. After retrieving my scattered belongings, I discovered all of my coins from the center console and my Broadway rearview mirror attachment were missing. I do not mind the missing money, but the Broadway mirror had sentimental value to me as it had original photo stickers on it from over 10 years ago and cannot be copied. I initiated contact more than several times for the past several weeks while speaking to various people such as Gloria (representative), Jessica (representative), Yesenia (representative), Blanca (supervisor), and Jason (yard manager) ; however, it seems IAA is ignoring my case and have not made any progress nor attempt to offer a solution. Therefore, this business seems to condone theft and should not be trusted to conduct any future businesses.
The staff was nice enough helping us deal with our totaled truck, which is why I am not rating just one star. The wreck happened while we were moving so we had a ton of stuff in the vehicle, including a big glass jar full of coins. When we came back that afternoon to get our belongings, the jar was still in there, but all the change had been emptied out! It wasn’t a ton of money, but come on. Nobody seemed to know anything about it, of course. So if your car has to be brought here, make sure you remove anything that isn’t bolted down (and maybe those things, too).
Two out of five receptionist were helping drivers. The other three were to involved in their conversation to work. The two women who were working were very helpful and friendly. The business is very busy, loaders working as fast as they can but still had to wait almost two hours.
Deli
The best companies in the category 'Deli'