Apex Supply Company

Teri Daly

I walked into the show room looking for help finding a replacement part for my kitchen faucet sprayer. Through many internet searches I discovered the manufacturer had gone out of business years ago and that a replacement part was no longer available anywhere. I wanted to avoid purchasing a whole new system. I even brought in my old sprayer hoping Apex could help. I was Directed to Teresa Browning. She looked at my old sprayer and knew exactly what I was asking. Unfortunately she didn't think the part I needed was being made any longer. She made a few calls to confirm that was the case. However, Teresa said she saw the sprayer part that I needed several weeks ago in the back room of another Apex location near by. She took down my contact information and said she would call me if she was able to locate the part that I needed. Teresa was very friendly, and so willing to go the extra mile to help me out...and mind you I was not a previous APEX customer. I thanked her and left the store. Within an hour Teresa called to inform me that she WAS SUCCESSFUL in locating the part that I needed. Teresa Browning has been in the plumbing supply business for over 25 years. She is knowledgeable in all manufacturers and plumbing parts, even parts 15 years old like mine. I'm still blown away that she took the extra time to locate my part. In the future, I will be calling her regarding all my plumbing supply needs and questions. Great customer service!

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