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Baylor Scott & White Heart and Vascular Hospital - Dallas

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Dallas, United States

bswhealth.com
Heart hospital

Baylor Scott & White Heart and Vascular Hospital - Dallas Reviews | Rating 4.3 out of 5 stars (5 reviews)

Baylor Scott & White Heart and Vascular Hospital - Dallas is located in Dallas, United States on 621 Hall St. Baylor Scott & White Heart and Vascular Hospital - Dallas is rated 4.3 out of 5 in the category heart hospital in United States.

Address

621 Hall St

Phone

+1 2148200600

Service options

Online care

Accessibility

Wheelchair-accessible entranceWheelchair-accessible seating

Open hours

...
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J

Judy Gilliland

Jack and Jane Hamilton Heart and Vascular Center on 8/25/2020. Due to COVID 19 concerns only my mother could go in and spend time with my father, so I waited primarily outside. They had a nice shaded area to sit, this being August in Texas that was definitely not taken for granted. I would like to especially mention the Valet attendant on duty who throughout my wait time showed extremely good customer service to any and all who entered that building, whether they used valet service or not. Everyone was polite and thoughtful, but this gentleman stood out to me. Hope his employer recognizes what a great job he is doing!

D

David Clive

I was there on 8/16 for a nuclear stress test at 9:45. Forgot the technician's name. The whole experience went well however my care was very lacking. The technician didn't stay with me during the pictures (don't know if that's normal) She said she would check on my halfway into the first round of pictures. She just popped in and said I had 7 more minutes and left the room. Even though I had a blanket on me after drinking three cups of ice cold water and in a cold room. I was shivering and my teeth were chattering. When the pictures were over and she helped me sit up. I told her I hoped I was able to be still enough and explained. She then told me she could fix it. Had she asked me how I was when she \checked\ on me I would've have been more comfortable during the last half. She did adjust it so the second scan went a lot better. She also started brushing her hair after she laid me down and the first scan started before she left the room. She was nice, and explained everything very well. I just thought she could have been a little more professional. Don't know if this is where I can post a complaint or if it will even to any good. But if it's not I'll like to know how I can to improve someone else's experience. Thank you.

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Elder Chuck Smith

Surgeons and Heart care teams have performed admirably with my wife's procedure 2 months ago and now, with my father's care and surgical plan. Honest, realistic, confident and dependable care teams of physicians, surgeons, nurses and support staff have made a typically frightful situation (with his heart condition) smooth and calming. Our family appreciates the straight-forward approach from Dr. Stoler and crew. We have not had the results we hoped for but, it certainly is not due to a lack of effort by the care team. Lots more heart damage than we anticipated but we have a plan in place moving forward to relieve some pain and dyspnea and hopefully, give him a few more years. Thank you Baylor Heart & Vascular! You are heart champions in my book!!

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Super Woman

Not at all happy with their communication. They will call to confirm an appointment when we would have already rescheduled it. They have dozens of numbers and each one will call from their office. This time it was even crazy that I was 2 hours early for an appointment and they checked me in and I was waiting at the office when I got a call from them asking if I will not turn up for the appointment. Then I realized that may be I should be at a different location. I was asked to rushed to the other location and found everyone gone. If only I had known even 20 mins before I would have made it. How can they check me in? ridiculously stupid!

M

Matthew Wolverton

Be super careful about their billing. Ask for quotes for all services in writing, and do not trust what they tell you the bill will be. They quoted me one price verbally and labeled it a \special deal\. Then sent me an enormous bill later. When I called their billing dept they simply said to pay the bill and they would get around to looking into what was said to me within 30 days or so.

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